NHTSA ID Number: 707793
Incident Date: 1998-06-24
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: LINCOLN
Vehicle/Equipment Model: MARK VII
Model Year: 1998
9999 If Unknown Or N/A
Vehicle Identification Number: 1LNFM92VXWY
Vehicle Mileage At Failure:
Vehicle Speed: 60
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: SANTA CLARITA, CA
Summary of Complaint
THIS REPORT IS IN ACCORDANCE OF MY OWNER'S MANUAL THAT SUGGESTS I REPORT ANY SAFETY ISSUE TO THE NHSTA. UPON PURCHASING THE CAR WE REPORTED TO THE DEALER THAT, AMONGST OTHER PROBLEMS, THE REAR VIEW MIRROR VIBRATED AT HIGHWAY SPEED TO SUCH A DEGREE THAT WE COULD NOT MAKE OUT WHAT WAS BEHIND US WITHOUT GRABBING THE MIRROR TO STEADY IT (IN FACT, ON ONE OCCASSION I HAD TO GRAB THE MIRROR TO SEE THAT THE VEHICLE BEHIND ME FLASHING ITS LIGHTS WAS AN EMERGENCY VEHICLE TRYING TO PASS ME )WE RETURNED THE VEHICLE FOR REPAIR, THE DEALER ASSUMED IT WAS THE MIRROR, AND REPLACED THE MIRROR 3 TIMES. THEY ALSO SUGGESTED I PRY SOMETHING UNDER THE MIRROR TO STOP THE VIBRATION. EVENTUALLY THE DEALER DETERMINED THE PROBLEM WAS THE GOODYEAR TIRES, AS PREVIOUS YEARS EQUIPTED WITH MICHELINS DIDNT HAVE THAT PROBLEM, AND THAT THEY NOW HAD OTHER CARS COMING IN WITH THE SAME COMPLAINT. GOODYEAR GRACIOUSLY REPLACED ALL 4 TIRES WITH A DIFFERENT MODEL TIRE. THE PROBLEM, THOUGH MINIMIZED SLIGHTLY, STILL EXISTED (PLEASE NOTE TIRES WERE BALANCED, AND WHEELS ALIGNED, AND TIRES RE-BALANCED )WE RETURNED THE CAR FOR THE SAME PROBLEM AGAIN, ONLY TO TOLD NOW THAT IT WAS NORMAL OPERATION. ON VACATION IN ARIZONA I WAS SITTING IN THE BACK SEAT AND NOTICED THAT AT 70MPH (THE SPEED LIMIT WAS 75) THAT A ROARING NOISE FILLED THE REAR OF THE CABIN, AND THE CAR BEGAN TO VIBRATE.UPON OUR RETURN WE RETURNED TO THE DEALER AND AGAIN WE WERE TOLD IT WAS OPERATING PROPERLY. THE PROBLEM GOT PROGRESSIVELY WORSE, TO THE POINT THE CAR WOULD SHAKE SO HARD, WHILE PASSING A TRUCK, MY WIFE WAS AFRAID SHE WOULD LOSE CONTROL OF THE CAR, AFTER THIS EXPERIENCE WE ONCE AGAIN BROUGHT IN THE CAR. THIS TIME THEY ADMITTED THERE WAS A PROBLEM. THEY REPLACED THE DRIVESHAFT ON MAY 17TH, 1999, THAT DID NOT FIX THE PROBLEM. THE CAR HAS BEEN AT THE DEALERSHIP SINCE THEN WAITING ON PARTS TO RE-BUILD THE REAR DIFFERENTIAL, WHICH THEY ASSUME IS THE PROBLEM, AS FORD (LINCOLN)COULD GIVE THEM NO IDEA OF WHAT THE PROBLEM MIGHT BE. *AK
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Complaint 707793 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 1998-06-24
(YYYY-MM-DD)
Date Added To File: 1999-06-23
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 1999-06-23
(YYYY-MM-DD)
Date Purchased: 1998-06-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:AXLE ASSEMBLY
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
Fuel System: F
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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