NHTSA ID Number: 702680
Incident Date: 1997-10-01
Manufacturer's Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: MAXIMA
Model Year: 1990
9999 If Unknown Or N/A
Vehicle Identification Number: JN1HJ01P0LT
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: LINO LAKES, MN
Summary of Complaint
INITIAL ACTION TAKEN WHEN THE DASH NO LONGER DISPLAYED NUMBERS, WENT STRAIGHT TO THE DEALER. I INFORMED THE DEALER THAT I COULD NO LONGER SEE THE SPEED AT WHICH I WAS TRAVELING, HOW MUCH FUEL WAS IN THE TANK, OR THE CORRECT MILEAGE ON THE VEHICLE. ALSO THE CRUISE CONTROL WOULD NOT OPERATE BECAUSE OF THIS. THEY INFORMED ME THAT IT WOULD BE A COSTLY REPAIR, AND TO NOT FIX IT BECAUSE THE DASH HAS NOT BEEN FIXED CORRECTLY. RECENTLY I WENT BACK TO THE DEALER AND THEY TRIED TO CLEAN THE COMPONENTS ON THE DASH, HOPING TO FIX THE PROBLEM. AT THIS TIME, THEY INFORMED ME THAT THEY NO LONGER REPLACE THE DASHES. THEY REFER THE CUSTOMER TO AN ELECTRONIC SPECIALIST. AFTER CALLING AND VISITING NUMEROUS SPECIALISTS, I FOUND NO LUCK IN ANYONE SERVICING MY PROBLEM. I THEN PROCEEDED TO WRITE NISSAN A LETTER EXPLAINING MY SITUATION AND ASKING FOR A SOLUTION. I RECEIVED A POST CARD STATING NISSAN NEEDED MORE INFORMATION THAT I ALREADY GAVE TO THEM. I THEN RECEIVED A CALL FROM A REPRESENTATIVE OF NISSAN TELLING ME MY SOLUTION WAS TO SWITCH TO AN ANALOG DASH AND THAT THEY COULD GET A QUOTE FROM THE DEALER AT THAT TIME. WHEN I CALLED BACK NISSAN I WAS INFORMED THAT THE VEHICLE CANNOT ACCEPT THE ANALOG DASH AND THAT I NEED TO REPLACE IT WITH A $2,000.00 DIGITAL DASH. HOWEVER, THE DEALER TOLD ME THAT THEY WOULD NOT SUGGEST REPLACING THE DIGITAL DASH BECAUSE IT WILL NOT WORK IN A MATTER OF TIME, AND THEN I AM OUT $2,000.00. WHEN I ASKED THE DEALER WHAT OTHERS HAVE DONE, HE REPLIED "NOTHING". APPARENTLY ALL OTHER CUSTOMERS ARE DRIVING AROUND VEHICLES WITHOUT KNOWLEDGE OF THEIR SPEED, AN OBVIOUS SAFETY CONCERN. FROM WHAT I UNDERSTAND THE PROBLEM EXISTS IN COLDER CLIMATES DUE TO THE MOISTURE. THE DIGITAL DASH WAS ONLY PLACED IN CERTAIN VEHICLES FROM 1989-90, AND IS NO LONGER BEING PRODUCED FOR OBVIOUS REASONS. PLEASE ASSIST ME IN ANY WAY POSSIBLE. I AM WILLING TO DO WHATEVER IT TAKES. ALSO, I HAVE DOCUMENTATION OF MY CALLS AND COPIES OF ALL RECEIPTS AND LETTERS. THANK YOU. *A
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Complaint 702680 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 1997-10-01
(YYYY-MM-DD)
Date Added To File: 1999-01-28
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 1999-01-28
(YYYY-MM-DD)
Date Purchased: 1997-05-01
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: VEHICLE SPEED CONTROL
Anti-Lock Brakes: No
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: F
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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