NHTSA ID Number: 11733871
Incident Date: 2025-05-14
Manufacturer's Name: BMW
of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 430I
Model Year: 2023
9999 If Unknown Or N/A
Vehicle Identification Number: wba73ap09pc
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Wesley Chapel, FL
Summary of Complaint
I purchased my 2023 BMW 430i, coupe, X-Drive brand new on 04/14/2023 from BMW, Wesley Chapel Florida. On 05/14/2025, I observed my driver's side front seat belt to be extremely frayed and in an unsafe condition (see photo 05142025) and reported it to BMW Wesley Chapel immediately. The service manager advised me this was very unusual and he has never seen this condition before, but explained BMW Warranty will likely call it "normal wear and tear." The vehicle is under factory warranty for 5 years or 50K miles and it should be noted at the time of this incident the vehicle had 34,758 miles. BMW Wesley Chapel then offered a "one time goodwill replacement" for the seat belt as they could not figure out what caused this safety issue (seat belt only replaced). On 06/08/2025, uncertain mileage, I returned to BMW Wesley Chapel as the driver's side front seat belt began fraying for the second time since replacement (see photo 06082025). Again, they could not determine the causation for the fraying, but replaced the extender arm and the damaged seat belt. On 02/08/2026, at approximately 45,000 miles, I returned to BMW Wesley Chapel as the driver's side front seat belt began fraying for the third time (see photo 02082026). The "Service Tech Expert" as I was informed, was unable to determine the cause and the seat belt was not replaced and described it as normal wear and tear. I was advised if it got worse to return. I was also advised by my service advisor that he had another customer with the same exact problem with the same exact vehicle. Research has shown, this is becoming noted safety issue by BMW drivers (see below screenshot photos). I am currently on my third seat belt in three years and concerned BMW will not replace the belt or fix the problem. I am under factory warranty for approximately 1 more year and 4K additional miles. BMW USA has been advised and will not provide information regarding seat belt life spans or related issues.
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Complaint 11733871 Documents
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- Our car seat belt cushion protect and relieve shoulder...
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- These seat belt covers are suitable for all car seat belts...
- Packaging: 2pcs car seat belt pad covers.
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2025-05-14
(YYYY-MM-DD)
Date Added To File: 2026-04-26
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2026-04-26
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SEAT BELTS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code: FL
Vehicle Operator's Name:
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