NHTSA ID Number: 11711573
Incident Date: 2025-12-10
Manufacturer's Name: Tesla
, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL Y
Model Year: 2026
9999 If Unknown Or N/A
Vehicle Identification Number: 7SAYGDEE7TA
Vehicle Mileage At Failure:
Vehicle Speed: 60
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Raymondville, TX
Summary of Complaint
The defect involves the front suspension and/or steering system of a new 2026 Tesla Model Y Long Range AWD. The vehicle is available for inspection upon request. Symptoms—persistent front-end clunking/thunking (primarily driver-side), steering instability, and vibration—began immediately upon delivery in late 2025, with Tesla notified same afternoon as delivery. The vibration now begins around 60 mph and intensifies with speed. Steering feel is excessively vague on-center (requiring constant correction to maintain lane position) yet overly twitchy and sensitive to inputs, creating inconsistent and unpredictable handling. The condition has progressively worsened and now renders the vehicle unsafe at highway speeds due to risk of loss of control. No warning lamps, messages, or other symptoms have appeared prior to or since onset. Tesla service centers have had multiple opportunities to evaluate the vehicle under warranty. The problem has not been confirmed objectively by Tesla; during at least one evaluation, a technician drove only at speeds below complaint threshold (despite requests to test at the speeds where symptoms occur), stated he did not feel the issue, and performed no further diagnosis. Multiple appointments were canceled or rescheduled by Tesla (including one after I arrived). The vehicle was repeatedly returned without documented objective testing or repair addressing the complaint. During one visit, the Tesla app indicated an active “visual quality check” while the vehicle remained parked outside and not being worked on for an extended period (documented). To rule out tires, I installed a brand-new set; the vibration worsened afterward. Safety risk: Unresolved steering/suspension instability increases the risk of loss of vehicle control at highway speeds, endangering occupants and other road users. Odometer at onset: 15 miles Current odometer: 3596 miles
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Complaint 11711573 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2025-12-10
(YYYY-MM-DD)
Date Added To File: 2026-01-16
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2026-01-16
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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