NHTSA ID Number: 11710711
Incident Date: 2026-01-13
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: HIGHLANDER
Model Year: 2022
9999 If Unknown Or N/A
Vehicle Identification Number: 5tdfzrbh0ns
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Rohnert Park, CA
Summary of Complaint
The entire head unit in the center of the front console went crazy and started going blank, glitching out, and basically made it impossible to use any of the features associated with that screen unit. The 2022 Toyota Highlander's head unit controls infotainment (radio, streaming, navigation, phone) and integrates with vehicle settings for climate (auto AC, seat heaters/ventilators), lighting, door locks, and driver-assist features like Road Sign Assist and Parking Support Brake, with over-the-air updates available for connected models. It manages multimedia, Bluetooth, Apple CarPlay, Android Auto, Wi-Fi, and vehicle alerts, offering deep customization for audio, display, and connectivity. We promptly took the car into the Toyota Dealer and they determined it was a bad head unit and I had to pick up the car and they made us drive the car for about 1 1/2 weeks broken, while the part was in transit. After the part arrived, we scheduled visit for that part replacement. They later called and said that it was causing the same issues and had to do a further diagnostic and determined that the integragation control sub assembly computer (the cpu for the head unit?) was actually the bad part. The 2nd part was ordered and installed, and ultimately repaired the issue. We had limited control over the heater and keeping the ice off the windows and other issues with no navigation and other systems during this 1 1/2 week period. This is also the same screen that gives us the backup camera, and the 360 degrees camera views. Wow, not happy that such a major part failed with the car being so new. We bought the car brand new with just a few miles on it, and have bought every service and insurance package that Toyota offered when we purchased the car and have kept and maintained the car in excellent shape doing all maintenance exactly on schedule.
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Complaint 11710711 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2026-01-13
(YYYY-MM-DD)
Date Added To File: 2026-01-13
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2026-01-13
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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