NHTSA ID Number: 11710010
Incident Date: 2025-12-16
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2025
9999 If Unknown Or N/A
Vehicle Identification Number: 4T1DAACK3SU
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Rowland Heights, CA
Summary of Complaint
My 2025 Toyota Camry XSE (Hybrid) is subject to an open safety recall issued December 16, 2025. The recall involves a serious safety risk, and I was advised by the dealership not to drive the vehicle. At the time of the recall, the vehicle was approximately two months old with about 1,500 miles and in like-new condition. Because there is currently no available remedy, I was required to leave the vehicle stored at the dealership. I have been without use of my own vehicle since January 6, 2026 and am using a loaner vehicle solely due to the safety recall, not by choice. Toyota has stated a fix may not be available until at least Q1 2026, with no defined repair timeline, and customers are being told to wait without interim mitigation. I am concerned about the inability to safely operate my vehicle and the long-term impact of extended storage on a nearly new hybrid vehicle, including hybrid battery health, fuel and fluid systems, seals, tires, and interior and exterior materials. Prior to the recall, the vehicle was routinely garaged and properly maintained, and extended outdoor storage due to the recall introduces risk of premature wear unrelated to normal ownership use. While the dealership has indicated the vehicle may be started periodically, this does not replace normal driving and ownership use. In addition to loss of use, I am required to maintain a $300 monthly loaner vehicle deposit while my vehicle remains unusable due to the recall. Toyota Customer Service has stated they cannot escalate or provide assistance and are instructed to close cases without resolution, creating ongoing financial burden through no fault of my own. Toyota has acknowledged similar recalls on other models lasting extended periods, yet no interim remedy, mitigation plan, or customer relief is offered here. I believe this raises concerns regarding recall remedy timeliness, consumer safety, and loss of use.
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Complaint 11710010 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2025-12-16
(YYYY-MM-DD)
Date Added To File: 2026-01-09
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2026-01-09
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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