NHTSA ID Number: 11706397
Incident Date: 2025-10-31
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2022
9999 If Unknown Or N/A
Vehicle Identification Number: 1fmcu0h60nu
Vehicle Mileage At Failure:
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Inkster, MI
Summary of Complaint
A Terrifying Ordeal and a Broken Promise: M.A’s Story A Known Danger Ignored In August 2025, M.A, a [XXX] woman living with Multiple Sclerosis, received a letter from Ford Motor Company. It was a recall notice for her 2022 Ford Escape, warning that a defect in the turbo system could cause engine fires. Despite this known danger, the letter contained a chilling instruction: there was "no recommendation to stop operating the vehicle." Trusting the manufacturer, M.A continued to drive her car—her essential link to independence. A Nightmare on the Road Two months later, in October 2025, that trust nearly cost M.A her life. While driving in Windsor, Ontario, she saw smoke, then flames erupt from under the hood. In a horrifying instant, the engine compartment burst into fire. Paralyzed by panic—a "brain freeze" moment where she couldn't even unlock her door—she was trapped. Only with the help of bystanders was she pulled to safety, where she watched helplessly as her car and everything she owned—clothes, jewelry, two laptops, an iPad, and three suitcases—were consumed by flames. Physical and Emotional Devastation The fire was extinguished, and the car was towed away, but the damage to M.A’s life was just beginning. The traumatic event triggered a severe relapse of her Multiple Sclerosis, worsening her physical disability. The profound stress and sadness have been overwhelming. She is now without a vehicle, struggling daily with lost mobility and independence. Abandoned by the Company at Fault When M.A contacted Ford for help, seeking accountability for the defect they had already acknowledged, she was met with indifference. Customer service representatives, both by phone and on Facebook, directed her only to her insurance company, washing their hands of responsibility for the catastrophic failure their recall had warned about INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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Complaint 11706397 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: Yes
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: Yes
Date Of Incident: 2025-10-31
(YYYY-MM-DD)
Date Added To File: 2025-12-21
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2025-12-21
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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