NHTSA ID Number: 11706303

Incident Date: 2023-11-23

Manufacturer's Name: Honda (American Honda Motor Co.)

Vehicle/Equipment Make: HONDA

Vehicle/Equipment Model: CR-V

Model Year: 2022
9999 If Unknown Or N/A

Vehicle Identification Number: 7FARW1H8XNE

Vehicle Mileage At Failure:

Vehicle Speed: 65

Number Of Occurrences:

Was Vehicle Towed: No

Consumer Location: Santa Cruz, CA

Summary of Complaint

The most urgent issue with my vehicle is the automatic braking system. During several instances driving during the day and at night, my car has done what’s referred to as “phantom braking” where it detects something in the road, though the road is completely clear and open and the brakes engage and suddenly stop my car. It’s happened on occasions where it triggers the brakes lightly and it’s happened so intensely that my seat buckle has locked up throwing my head forward and my car comes to a near stop on the FREEWAY. It happens on regular roads as well, but the freeway is especially dangerous especially traveling at a higher rate of speed for the breaks to be engaged and rapidly slow my car down. I have been so fortunate that the times it has happened the people behind me had enough reaction time or there was no one behind me. This has happened on numerous occasions and for almost every incident it occurred I’ve had a witness (my parter at the time) they saw how jarring, intense and dangerous the braking was and how it happened out of nowhere. I brought this up to my dealership but they kept shooing me away saying that it’s not a problem and if I wanted to I could turn the automatic braking system off every single time I start my car (because that resets once your car is off and will be active the next time it’s in use) after an extreme incident on the freeway that almost got me into an accident (with a witness) I brought it to them again to which they told me my warranty was up and if I wanted to “check it out” for problems I would need to pay out of pocket and again recommended that I turn it off every time I start my vehicle. They said they wanted to see the problem themselves but it does not happen every drive. You have no idea when it is going to happen so it’s impossible to test with the intention of seeing for yourself. It’s completely random. I’ve also had electrical issues but the brake system is my priority.

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Complaint 11706303 Documents

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Investigations List

CRASH: No
WAS VEHICLE INVOLVED IN A CRASH

FIRE: No
WAS VEHICLE INVOLVED IN A FIRE

INJURIES: 0
NUMBER OF PERSONS INJURED

DEATHS: 0
NUMBER OF FATALITIES

Was Medical Attention Required: No

Was Incident Reported To Police: No

Date Of Incident: 2023-11-23
(YYYY-MM-DD)

Date Added To File: 2025-12-20
(YYYY-MM-DD)

Date Complaint Received By NHTSA: 2025-12-20
(YYYY-MM-DD)

Date Purchased:
(YYYY-MM-DD)

Was Original Owner: No

Product Type: Vehicle

V = Vehicle
T = Tires
E = Equipment
C = Child Restraint

Specific Component's Description: FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Anti-Lock Brakes: No

Cruise Control: No

Number Of Cylinders:

Drive Train Type:
[AWD, 4WD, FWD, RWD]

Fuel System:

FI = Fuel Injection
TB = Turbo

Fuel Type:

BF = BiFuel
CN = CNG/LPG
DS = Diesel
GS = Gas
HR = Hybrid Electric

Vehicle Transmission Type [Auto, Man]:

(DOT) Department Of Transportation Tire Identifier:

Tire Size:

Location Of Tire:

FSW = Driver Side Front
DSR = Driver Side Rear
FTR = Passenger Side Front
PSR = Passenger Side Rear
SPR = Spare

Type Of Tire Failure:

BST = Blister
BLW = Blowout
TTL = Crack
OFR = Out Of Round
TSW = Puncture
TTR = Road Hazard
TSP = Tread Separation

Was Defective Tire Repaired:

Was Part Original Equipment:

Date Of Manufacture:
(YYYYMMDD)

Type Of Child Seat:

B = Booster
C = Convertible
I = Infant
IN = Integrated
TD = Toddler

Installation System:

A = Vehicle Safety Belt
B = Latch System

Dealer's Name:

Dealer's Telephone Number:

Dealer's City:

Dealer's State:

Dealer's Zipcode:

SOURCE OF COMPLAINT CODE:

CAG = Consumer Action Group
CON = Forwarded From A Congressional Office
DP = Defect Petition,result Of A Defect Petition
EVOQ = Hotline VOQ
EWR = EARLY WARNING REPORTING
INS = Insurance Company
IVOQ = NHTSA Web Site
LETR = Consumer Letter
MAVQ = NHTSA Mobile APP
MIVQ = NHTSA Mobile APP
MVOQ = Optical Marked VOQ
RC = Recall Complaint, Result Of A Recall Investigation
RP = Recall Petition, Result Of A Recall Petition
SVOQ = Portable Safety Complaint Form (PDF)
VOQ = NHTSA Vehicle Owners Questionnaire

Incident State Code:

Vehicle Operator's Name: