NHTSA ID Number: 11701181
Incident Date: 2025-11-16
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: C-HR
Model Year: 2018
9999 If Unknown Or N/A
Vehicle Identification Number: JTNKHMBX2J1
Vehicle Mileage At Failure:
Vehicle Speed: 25
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Woodstock, GA
Summary of Complaint
The night of the incident November 16th, 2025, the transmission in my daughter's 2018 Toyota C-HR failed suddenly while the vehicle was in motion. The car lost the ability to accelerate and then became completely immobile. The failure occurred without warning and with no prior symptoms. She could not shift into drive or reverse. My daughter, a [XXX] college student was driving at the time, and the breakdown left her stranded in the dark on a roadway with limited visibility and no safe shoulder. She was in a semi-safe neighborhood. I called AAA as I am a premier member and it took 4 hours to get her car towed. This created a significant safety risk—both the danger of being struck by approaching vehicles and personal safety concerns associated with being stranded alone at night until almost midnight. I am several hours away (Canton, GA) and could not get to her safely. We specifically picked a reliable Toyota model to take to college so that this would not happen. The transmission and related components remain in the vehicle and are available for inspection upon request at my home. The car is not drivable and we are stuck with a costly repair. This appears to be a very common problem with this specific Toyota model even with low milage but no recall has been issues. After the vehicle was towed to Group 1 Toyota in Columbus, GA an inspection by the dealership was performed at a $200 cost to diagnose a transmission failure. A faulty CVT transmission that is not covered under any warranty and is $11,000 to repair. Attached is a report showing excellent condition of other car components. There were no warning lamps, messages, noises, or other symptoms leading up to the failure. The transmission malfunction occurred suddenly, with the first and only indication being the loss of power and inability to move the vehicle. Toyota addressed the issue by no longer using this type of transmission and discontinuing this model but will NOT offer a solution. Please help!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
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Complaint 11701181 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2025-11-16
(YYYY-MM-DD)
Date Added To File: 2025-11-24
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2025-11-24
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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