NHTSA ID Number: 11700006
Incident Date: 2025-11-11
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2021
9999 If Unknown Or N/A
Vehicle Identification Number: 4T1H31AK0MU
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Jacksonville, FL
Summary of Complaint
Purchased this vehicle at a big dealership and driving noticed glaring across the windshield try washing not helping took vehicle to glass shop that told me windshield damaged from rock chips and was pitted all the way through and could not be repaired has to be replaced dealership refuses to replace even though it has glare in sunlight and impairs my vision when driving The custom relation manager said it would have to be shattered or cracked before they would fix she referred me to go to a tint shop to have inside tint installed to help with the glaring that’s a negative because that can make it worse for seeing this damage was not disclosed during sale so this falls under deceptive sale practice and this is bad business the vehicle has car fax report and was a commercial vehicle so this all makes sense why the windshield is as bad as it is also dealership told me to contact my insurance and deal with it that way this is a safety issue when driving and the sun makes it glare and hard to visibly see I want the dealership to take responsibility for this repair since it wasn’t disclosed to me at time of sale this purchase was done November 5 2025 it’s only been a couple weeks Also when I purchased this vehicle the first day of driving I noticed wrong tire speed rate was on car the vehicle calls for 95 H and it had 95 T which is a lower speed rate and is a safety issue as well on 11/11/25 I replaced out of my pocket and put four tires with proper speed rate for that vehicle I’m demanding to this dealership for reimbursement on that as well… Safelite glass did estimate on windshield and I purchased proper tires at big chief
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Complaint 11700006 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2025-11-11
(YYYY-MM-DD)
Date Added To File: 2025-11-18
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2025-11-18
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: VISIBILITY/WIPER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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