NHTSA ID Number: 11696646
Incident Date: 2025-10-28
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: 1FTFW1ET5EK
Vehicle Mileage At Failure:
Vehicle Speed: 45
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Garnerville, NY
Summary of Complaint
Took in my vehicle to my local Ford Dealership after I experineced sudden downshift of the transmission and getting stuck in 1st gear. I asked for a reantal vehicle or a loaner to which they said, it would depend whether or not there would be any PCM related codes that came back after connecting the car. According to them no codes came back, and explained to me that, that being the case that they would just need to reprogram my PCM. The next day I went and picked up my truck, and after just about roughly 7 miles into driving, I started experiencing sudden downshift again and my truck started slowing down rapidly almost causing an accident and getting rear ended. I was able to pull over and noticed this time my truck had gotten stuck in 4th gear. I was able to drive it back to the dealership and left it parked in the their parking lot as it was after hours at this point. The very next morning by 7:30AM I was at their service desk explaining what had happened the night before after picking up my truck from them. They refused to give me any further service as they said that they had already completed the service related to the 24S37 recall, and that if I continued to experience issues, that it was a completly unrelated issue and if I wanted to get it diagnose and repaired that it would be out of pocket. After doing more reserach online, I came to find out that on some of this recall issues related to 24S37, in some cases the dealership would have to replace the entire Lead Frame which holds the Transmission output shaft speed sensor which goes bad and causes the transmission to go crazy and thus the downshifting, and in other cases they don't have to replace this part. In my case, while there were no other codes that showed, they determined that only a reprogramming was necessary. However, given that I continue to experience the same sudden downshift issues, I suspect that it is a bad output shaft speed sensor which should be replaced under the current safety recall.
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Complaint 11696646 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2025-10-28
(YYYY-MM-DD)
Date Added To File: 2025-10-30
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2025-10-30
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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