NHTSA ID Number: 11696176
Incident Date: 2025-07-22
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: BRONCO SPORT
Model Year: 2021
9999 If Unknown Or N/A
Vehicle Identification Number: 3FMCR9B69MR
Vehicle Mileage At Failure:
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Edmore, ND
Summary of Complaint
On 7/22/2025 Luther Ford, When asked to drive the vehicle into the service area, the car would not go in to drive. It would not move at all. The service advisor stated we need to have the transmission taken out and taken apart to see what the issue is. He said that the transmission was needing to be replaced, and with the transmission, it is mostly because of an issue with the motor as well, but this cannot be diagnosed until the transmission issue is corrected. The vehicle is still at Luther Ford in Fargo waiting on repair. Ford offered limited financial assistance for this. With myself still owing $5758.38. There have been multiple times that I have requested the dealership drive the vehicle because of the vehicle shifting hard or cutting out when stepping on the gas. On 3/3/2023 20,991 miles I had taken the vehicle in to RM Stoudt in Jamestown, ND because the car was shifting hard, and was cutting out while in low gear/speeds. I do have documentation of this. Nothing was done at this time by the dealership. 10/3/2024 46,277 miles I had the bronco into Devils Lake Cars for an issue with the CV Shaft and warranty work. I also asked them to drive the vehicle because it is STILL not driving correctly and is not shifting correctly and wanted it to be corrected before warranty was up. Nothing was done at the dealership. Before 60,000 I called Devils Lake Cars. I stated that the vehicle is still having issues. I was not going to be able to get to the dealership as I live in a remote area, until after it goes over the 5/27/25 62,354 miles I finally got an appointment and the vehicle in at Devils Lake Cars, they documented thatthey drove the vehicle and there were NO issues. I requested the next time that we are in, that we ride with the service agent so we can prove the issues we are constantly having. 7/22/25 2500 miles later, the car is no longer able to even be put into drive and this brings us to the current situation and the transmission is needing to be replaced
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Complaint 11696176 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2025-07-22
(YYYY-MM-DD)
Date Added To File: 2025-10-28
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2025-10-28
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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