NHTSA ID Number: 11670659
Incident Date: 2025-05-06
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: YUKON
Model Year: 2022
9999 If Unknown Or N/A
Vehicle Identification Number: 1GKS2DKL8NR
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Richmond Hill, GA
Summary of Complaint
Dropped my 2022 Yukon Denali off May 7, 2025 to Mike Reed Chevy due to failed transmission. Order was placed May 15, 2025 for a valve body part. Multiple phone calls were made without success on status of repair. I was forced to drive to the dealership for answers on June 10. I was told that due to my car being under warranty I am at the mercy of GM. The Part needed is apparently on indefinite backorder. Contacted GM to expedite part and was told it could be 3+ months before I can expect my car back. Claim number with GM is 55328239. After doing research, there is over 2000 people who are experiencing the same issue. Mike Reed Chevy nor GM offered assistance with a rental to offset the inconvenience. It was only until I demanded to speak with the service manager that I was given a rental car. As someone who manages a hospital, the delay in obtaining this part has caused significant hardship, and to date, there has been no clear timeframe provided for when the part will become available or when repairs can be completed. As a consumer, I am left without reliable transportation as the dealership has requested me to return my rental. The lack of transparency or timeline for resolution is deeply concerning. This has not only impacted my ability to fulfill daily responsibilities, but has also raised broader concerns about the availability of necessary vehicle parts and the protections in place for consumers in similar situations. I am seeing guidance or intervention from your office to help expedite this matter, whether through direct communication with the manufacturer, identifying legal remedies available under consumer protection laws, or advocating on behalf of consumers facing unreasonable delays in vehicle repairs due to supply chain issues. Any assistance or direction your office can provide would be greatly appreciated.
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Complaint 11670659 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2025-05-06
(YYYY-MM-DD)
Date Added To File: 2025-07-01
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2025-07-01
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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