NHTSA ID Number: 11664968
Incident Date: 2025-06-01
Manufacturer's Name: Tesla
, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL Y
Model Year: 2023
9999 If Unknown Or N/A
Vehicle Identification Number: 7SAYGDEF1PF
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Chandler, AZ
Summary of Complaint
Description of Incident: I was taking my family on a road trip from Disneyland back home to Chandler, Arizona when our 2022 Tesla Model Y displayed a battery issue. We stopped in Palm Springs to charge, but the battery would only charge very slowly and capped out at 32%. We brought the vehicle to the Palm Springs Tesla Service Center, where they diagnosed a failure in the high-voltage (HV) battery and stated it would need to be replaced — a process that would take about a week. Given that the car is only two years old, I found it concerning that a battery expected to last around 10 years would already need replacement. We were provided a loaner vehicle and returned to Arizona. When the repair was completed, I drove the loaner vehicle back to Palm Springs (a 5-hour trip) to pick up my car. On the return drive home, I stopped at a Tesla Supercharger in Quartzsite, Arizona, but the vehicle would not charge. After spending over 90 minutes on the phone with Tesla roadside assistance, a tow truck was dispatched and took both me and the car to the Glendale, AZ Tesla Service Center. There, I was informed — again — that the HV battery needed to be replaced. I explained that this component had just been replaced two days ago in Palm Springs, and asked for an explanation. I was not provided with any specific technical reason for the repeated failure, other than being told that the battery "just needs to be replaced again." Safety Concerns: At this point, I am deeply concerned that there may be a more significant or systemic issue with the vehicle’s electrical or battery systems that has not been properly identified. The repeated HV battery failures — combined with the lack of a clear explanation — raise serious safety concerns for my family and me, especially given how reliant the vehicle is on this system for power, propulsion, and emergency response.
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Complaint 11664968 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2025-06-01
(YYYY-MM-DD)
Date Added To File: 2025-06-04
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2025-06-04
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = Hybrid
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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