NHTSA ID Number: 11662413
Incident Date: 2024-11-09
Manufacturer's Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SPORTAGE
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: KNDPBCAC4E7
Vehicle Mileage At Failure:
Vehicle Speed: 65
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Ashtabula, OH
Summary of Complaint
While driving on an interstate, our vehicle experienced complete engine failure. It was towed to auto garage and examined. We were advised the timing chain had stretched and there were metal shavings in the oil (only roughly 100,000 miles on vehicle). Auto garage advised this was a known issue that was associated with high engine oil consumption and that there was an engine recall. They advised we should contact a Kia dealer for repair. Contacted Kia dealer and was advised the vin for our Kia was not included in the recall, however our Kia also has the Theta 2 engine, which was the subject of the recall of other models and/or years and we are experiencing the same issues. I contacted Kia Corporate and was advised that because the vin of our vehicle was not included in the recall, they would not assist in any way. When this incident occurred, we were 200 miles from home driving on a 4 lane highway and navigating an interchange. Thankfully, we were able to navigate traffic and get to the side of the road, however we felt extremely vulnerable and unsafe, and it left us with no means to return home. Generally, my [XXX] daughter drives this vehicle and had she been driving at the time of this incident, I fear she would not have known what to do to get to safety and could have resulted in a tragedy. I believe this to be a significant safety issue that is the same or at least very closely related to the recalls already in place. We purchased this vehicle in good faith, believing the manufacturer was providing a vehicle that was safe and reliable, however that turned out not to be the case and Kia is not willing to hear our concerns or help with a solution. Please contact me if any additional information is needed and I welcome your feedback. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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Complaint 11662413 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2024-11-09
(YYYY-MM-DD)
Date Added To File: 2025-05-21
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2025-05-21
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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