NHTSA ID Number: 11658992
Incident Date: 2025-04-24
Manufacturer's Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CR-V
Model Year: 2025
9999 If Unknown Or N/A
Vehicle Identification Number: 7FARS6H96SE
Vehicle Mileage At Failure:
Vehicle Speed: 5
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Carlsbad, CA
Summary of Complaint
Reversed several feet out of parking space in unobstructed lot. Car abruptly stopped and most systems shut down. Driver depressed brakes to assess. Two warning lights were present - battery and engine. Driver ensured parking brake off and brake hold off. No vehicles, people, or other objects nearby. Driver slowly depressed gas pedal; car would not budge. Driver depressed brakes and shifted into drive; driver slowly depressed gas pedal but car would not respond at all. Driver turned the car completely off. Upon restarting, battery/engine light turned off and car drove normally to dealership. The car had <250 miles on it at the time. Dealer stated that no engine codes were retained. Dealer stated verbally that it is likely a "computer glitch" as the car is new and "just breaking in." Dealer stated that car "probably won't do it again." Written documents indicate that dealer suspects a failure in reverse automatic braking system. After car released to owner without addt'l testing, owner tested reverse automatic braking system. The system worked as expected - the car braked when it detected a close object in its field, it omitted the correct audible warning sounds and visual lights, and continued to perform when the driver depressed the braking system. Additionally, due to the newness of the car, the driver is extremely confident that no objects were around - the driver had been parking far from other vehicles to avoid dings. This "computer glitch" is potentially fatal as the car came to a sudden, complete stop while in motion and was unresponsive in any gear, even after brakes were applied and released. The owner drives on the freeway daily. The dealer could not say with confidence that the "glitch" would not occur in drive at high speed. Imagine driving 65 mph on a freeway and your car coming to a complete, sudden stop - not a rolling stop or a slowdown where you might inch to shoulder - just a completely dead car in the middle of a freeway.
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Complaint 11658992 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2025-04-24
(YYYY-MM-DD)
Date Added To File: 2025-05-05
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2025-05-05
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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