NHTSA ID Number: 11656178
Incident Date: 2025-01-17
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: CANYON
Model Year: 2024
9999 If Unknown Or N/A
Vehicle Identification Number: 1GTP5BEKXR1
Vehicle Mileage At Failure:
Vehicle Speed: 75
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: El Paso, TX
Summary of Complaint
We were traveling not once, but twice at a high rate of speed (75/80mph the legal limit) the vehicle gave one message: Service power steering next message: reduced acceleration. The check engine light turned on, the truck itself jerked and we almost lost control of the vehicle (both times) on the highway. We were thankfully able to pull over and pull to a complete stop. The vehicle was still on, it still ran but I saw an autozone close by both times and received a code for the check engine light. The dashboard both times lit up like a Christmas tree on both occasions before spazzing out. We have taken the truck twice to a nearby dealership and they were able to service and “fix” the problem however they said that the first time, and here we are a second time. The dealerships we took the truck to are aware of all the codes (2 pages worth the first time) but we never received paperwork on what was fixed. The second time we are now going to pick up and hopefully receive paperwork on what was completed. My spouse was driving and myself and my daughter were in the vehicle when the jerking happened with the steering wheel. The vehicle is not safe how can I we be driving at the legal limit and lose control of our vehicle. We were right next to an 18 wheeler with a trailer and multiple vehicles on the road each time. The GMC dealerships are aware they have been working to fix the problem however again this is the second time it happened. The messages occurred both times. Service power steering and reduced acceleration check engine light and also no traction control. The first time it happened was [XXX] going to Killeen Texas and the second was [XXX] going to Albuquerque. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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Complaint 11656178 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2025-01-17
(YYYY-MM-DD)
Date Added To File: 2025-04-22
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2025-04-22
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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