NHTSA ID Number: 11655864
Incident Date: 2025-03-17
Manufacturer's Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: PILOT
Model Year: 2022
9999 If Unknown Or N/A
Vehicle Identification Number: 5FNYF5H53NB
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Orange Park, FL
Summary of Complaint
About five weeks ago I decided I was going to take my kids to the park. Well, when we got there our vehicle wouldn’t go out of park and was stuck with a check engine light on and an emission light on. So, we had to tow it to Honda and they didn’t have a loaner vehicle for us while they were diagnosing the vehicle so we were without a vehicle for three days and then was called by Honda to come get the car that they cleared the check engine light and it’s drivable. Was told we would need a new transmission if the car check engine light comes on again. So, of course the light comes back on the next day. I don’t believe it needs a new transmission. No signs that it does. So I called the dealership and they wouldn’t answer , all departments went to voice mail. So, I called Honda corporate, and they wouldn’t answer next day thw dealership calls me asking me when I can bring the car back up there. So I brought it up there and got into a loaner this time for three weeks now. Was told last week our car is good to go and I can come pick it up and once I got there the check engine light and emission light was still on so they lied to us The corporate office won’t approve a good will transmission because of documentations that they should already have but don’t. And Duval Honda told us to bring the loaner back or they are gonna report it as an unauthorized use of the vehicle which we prolly put me in jail so I asked the gm at Duval Honda if he can at least extend it till the in of the week so we can figure something out since we have jobs and kids and no way of any transportation that he is gonna put us on the streets far as walking and he could careless and told us to get a rental car and if we don’t turn the car in then he will report it. So now we are car less. This car is a lease and we never missed a car payment and we had a car before this one which was a lease and never missed a payment as well. We are forced to walk while we still make car payments.
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Complaint 11655864 Documents
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Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2025-03-17
(YYYY-MM-DD)
Date Added To File: 2025-04-21
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2025-04-21
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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