NHTSA ID Number: 11653427
Incident Date: 2025-04-08
Manufacturer's Name: Tesla, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL S
Model Year: 2021
9999 If Unknown Or N/A
Vehicle Identification Number: 5YJSA1E64MF
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Atlanta, GA
Summary of Complaint
I am the owner of a 2021 Tesla Model S Plaid (VIN# [XXX] ). At approximately 12,000 miles—well within the 4-year/50,000-mile Basic Vehicle Warranty—I began experiencing peeling on the yoke steering wheel. I reported this issue verbally at the time, but Tesla
staff failed to document the concern, and the Tesla app provided no suitable method to submit the issue. Since then, I have made multiple good-faith attempts to schedule service for this defect. However, each time I have been met with out-of-pocket charge demands, including being told I must approve a $2,000 charge before Tesla would even address a basic light repair—effectively blocking my ability to have the steering wheel defect evaluated under warranty. When I explained that this issue is clearly a manufacturing defect and should be covered, I was told I did not complete the appointment. In reality, I was unable to proceed because of Tesla's unjust demand for payment for something that is not my fault. I have already reached out via email regarding this issue and received no meaningful resolution. I was also dismissed by Kennesaw store manager Hunter Moss during attempts to escalate. Public customer feedback suggests I am not alone—numerous Tesla owners have reported similar experiences with yoke steering defects and customer service dismissals. It’s frustrating and embarrassing to have friends and family see a visibly defective steering wheel in a premium vehicle like the Model S Plaid. Under the Magnuson-Moss Warranty Act (15 U.S. Code § 2301 et seq.), Tesla is legally obligated to honor express warranties and cannot deny warranty coverage due to internal miscommunication, technical limitations of the app, or improper handling of service requests. I am formally requesting a warranty-covered replacement of the yoke steering wheel without delay. Tesla has 7 days from receipt of this message to confirm a service appointment and warranty approval. If this matter is not resolved promptly, I will INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
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Complaint 11653427 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2025-04-08
(YYYY-MM-DD)
Date Added To File: 2025-04-08
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2025-04-08
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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