NHTSA ID Number: 11650347

Incident Date: 2025-03-14

Manufacturer's Name: Ford Motor Company

Vehicle/Equipment Make: FORD

Vehicle/Equipment Model: FUSION

Model Year: 2015
9999 If Unknown Or N/A

Vehicle Identification Number: 3FA6P0HD5FR

Vehicle Mileage At Failure:

Vehicle Speed:

Number Of Occurrences:

Was Vehicle Towed: No

Consumer Location: Wamego, KS

Summary of Complaint

In March of 2022 the engine failed on the vehicle. When I took it in for repairs, at the dealership where we purchased the car, I was told the engine needed to be replaced because coolant had leaked into the motor. I was told when the repairs were made I would not have this problem anymore. Three years later the same issue has occurred again and I took the vehicle back to the same dealer. This time they are trying to blame maintenance; saying there is sludge in the motor. The problem with this is the oil was recently changed (within 3500 miles) and the mechanic at the dealership did not identify any sludge or coolant in the oil. The dealership was told by the service engineer not to repair the motor. I looked on line and there reddit forums from people across the country having the same problem. What they are saying is the same thing the dealer told me. Ford is blame the customer claiming lack of maintenance. This is just a talking point because what everyone is being told is the same. Ford needs to be place under investigation. Law suits against Ford are documenting Ford knew the ecoboost engines had defects from the start and do not have a way to fix the design flaw and are refusing to make amends. Additionally these lawsuits are documenting the band aid repairs Ford is doing is simple to push the problem off and later not claim responsibility when the same malfunction occurs. The owners of Ford cars with ecoboost engine are out tens of thousands of dollars and have endure hardship inflicted by Ford that go beyond the vehicle damages. Ford should be placed under federal investigation and I believe it is possible criminal conduct may have occurred given the position Ford has taken in and its continued failure to make amends.

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Complaint 11650347 Documents

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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH

FIRE: No
WAS VEHICLE INVOLVED IN A FIRE

INJURIES: 0
NUMBER OF PERSONS INJURED

DEATHS: 0
NUMBER OF FATALITIES

Was Medical Attention Required: No

Was Incident Reported To Police: No

Date Of Incident: 2025-03-14
(YYYY-MM-DD)

Date Added To File: 2025-03-24
(YYYY-MM-DD)

Date Complaint Received By NHTSA: 2025-03-24
(YYYY-MM-DD)

Date Purchased:
(YYYY-MM-DD)

Was Original Owner: No

Product Type: Vehicle

V = Vehicle
T = Tires
E = Equipment
C = Child Restraint

Specific Component's Description: ENGINE

Anti-Lock Brakes: No

Cruise Control: No

Number Of Cylinders:

Drive Train Type:
[AWD, 4WD, FWD, RWD]

Fuel System:

FI = Fuel Injection
TB = Turbo

Fuel Type:

BF = BiFuel
CN = CNG/LPG
DS = Diesel
GS = Gas
HR = Hybrid Electric

Vehicle Transmission Type [Auto, Man]:

(DOT) Department Of Transportation Tire Identifier:

Tire Size:

Location Of Tire:

FSW = Driver Side Front
DSR = Driver Side Rear
FTR = Passenger Side Front
PSR = Passenger Side Rear
SPR = Spare

Type Of Tire Failure:

BST = Blister
BLW = Blowout
TTL = Crack
OFR = Out Of Round
TSW = Puncture
TTR = Road Hazard
TSP = Tread Separation

Was Defective Tire Repaired:

Was Part Original Equipment:

Date Of Manufacture:
(YYYYMMDD)

Type Of Child Seat:

B = Booster
C = Convertible
I = Infant
IN = Integrated
TD = Toddler

Installation System:

A = Vehicle Safety Belt
B = Latch System

Dealer's Name:

Dealer's Telephone Number:

Dealer's City:

Dealer's State:

Dealer's Zipcode:

SOURCE OF COMPLAINT CODE:

CAG = Consumer Action Group
CON = Forwarded From A Congressional Office
DP = Defect Petition,result Of A Defect Petition
EVOQ = Hotline VOQ
EWR = EARLY WARNING REPORTING
INS = Insurance Company
IVOQ = NHTSA Web Site
LETR = Consumer Letter
MAVQ = NHTSA Mobile APP
MIVQ = NHTSA Mobile APP
MVOQ = Optical Marked VOQ
RC = Recall Complaint, Result Of A Recall Investigation
RP = Recall Petition, Result Of A Recall Petition
SVOQ = Portable Safety Complaint Form (PDF)
VOQ = NHTSA Vehicle Owners Questionnaire

Incident State Code:

Vehicle Operator's Name: