NHTSA ID Number: 11637829
Incident Date: 2024-11-22
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: SIERRA 1500
Model Year: 2019
9999 If Unknown Or N/A
Vehicle Identification Number: 1GTP9EEL6KZ
Vehicle Mileage At Failure:
Vehicle Speed: 80
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Saint Charles, IL
Summary of Complaint
I was driving down the highway with my teen daughter heading to a hockey tournament in Michigan. We live in Illinois. While in Michigan on the highway driving around 80 mph, I went to pass a vehicle and several service warning lights starting flashing on the dashboard. The ones that flashed were: Service ESC, Service Parking Break, Steering Assist is Reduced Drive with Care. At the time, the engine started making rattling noises and sounded rough. I could feel there was a problem right away. I carefully pulled over and turned the truck off. I waited a few minutes and then turned the truck back on. The service warning lights were still on and the engine was still running and sounding rough. I tried turning it off and on again but the same problem persisted. I then drove the truck about one mile to the next exit just to get off the highway. I was doing about 45mph during this time. I then pulled into a parking lot and contacted On Star to diagnosis the vehicle. They diagnosed a P300 code and said it was an engine misfire. I then found a local repair show and drove another 2 miles to get there. They looked at it for an hour and said they could not help me. They were also getting the cylinder misfire code. I had the vehicle towed to a dealership that same day. I had to rent a car to return back to Illinois with my daughter. After a week and a half, the dealer started looking into the issue. They diagnosed a lifter failure and said a new engine was needed. We purchased the new engine for $10,490 and the dealer installed it. Three weeks later, the vehicle was ready and we had to drive to Michigan to pick it up. I’ve reached out to GM and they just apologized and offered us 15,000 points in our GM account. We declined. We asked for financial assistance and they also declined and said it was out of warranty and it’s our responsibility to pay for all costs.
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Complaint 11637829 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2024-11-22
(YYYY-MM-DD)
Date Added To File: 2025-01-22
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2025-01-22
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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