NHTSA ID Number: 11633572
Incident Date: 2024-09-03
Manufacturer's Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: FORTE
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: KNAFX4A80E5
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Lynchburg, VA
Summary of Complaint
I want to report KIA of Lynchburg at 3400 Old Forest Rd. Lynchburg, VA 24501 because they do not want to honor their recall. October 14, 202I: I took my car to Kia because of a recall. After the mechanic finish, Lisa said to bring it back if the engine light goes on. (Exhibit 1) November 16, 2021: Lisa said that if the light was on due to a different problem I have to pay for the service. I agreed to hook it on the computer because I was sure all this has to do with the recall. I had to pay $99 because the oxygen sensor was not part of the recall. I asked her for a copy of the recall. She said, “you don’t qualify for the recall because you went over the mileage.” And she didn’t give me a copy. (Exhibit 2) June 5, 2024: I took my car to Harris. I let them know about t the popping sound on the steering wheel and the losing of power going uphill. I was recommended to bring my car back to Kia. (Exhibit 3) Jun 11, 2024: I took my car to KIA at Harry Tire's suggestion and because I received a letter from Kia. The Kevin said they’re going to check the breaks, oil waste, and the losing of power. 9:27am (434) 847-3292. I call KIA because I forgot to tell the guy about the knocking sound from the steering wheel. Kevin explained me that I will be charge for that because that was not cover under the warranty. I told him not to do it. I received an estimate of everything that needs to be fixed on the car and how much I will be charged. (Exhibit 4) Sept 3, 2024: I called service of Kia and Mike answered, I told him that I want to set up an appoint because I received a renotification letter at that moment he hands up the telephone on me. I called again to service, and I left a message letting them know what happened with my first call, but nobody contacted me back. (Exhibit 5) October 1, 24: I took my car to NTB for the oxygen sensor to be change, but the mechanic said code P1326 shows a history, and that his wife had the same problem and KIA had to install a new motor for her.
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Complaint 11633572 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2024-09-03
(YYYY-MM-DD)
Date Added To File: 2025-01-02
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2025-01-02
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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