NHTSA ID Number: 11627022
Incident Date: 2023-12-15
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: LINCOLN
Vehicle/Equipment Model: AVIATOR
Model Year: 2020
9999 If Unknown Or N/A
Vehicle Identification Number: 5LM5J7WCXLG
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Piedmont, SC
Summary of Complaint
I purchased the truck Oct 2 2023/only 34 thous/miles by Jan 13 2024 I had to get serviced because it rained inside my car from under my rearview mirror when i would get in my car after it rained water would poor out from the interior light vents /got it serviced was told that lincoln agents came in and fixed it/March 2024 had to repeat the call this time water went further across my windshield to the passenger side interior my daughter got wet not happy took it back again had a recall in july for camera/received october appt for maintenance windshield checked again had hard rain Nov 21,2024 once again it rained from under my interior light this time it was leaking as i was driving the other incidents I would not know until I moved my car from sitting still/when the rain stops and I drive I can hear water in the top of the car I was always told that the drains are working but something is very wrong also I have exterior strip pieces coming apart from my passenger windows I was told that it could not be fixed unless I replaced the whole window because it is one piece so I could try a auto parts shop to find some epoxy to glue them back/The truck rattles under the driver right side wheel when I crank it up/the speedometer changes when im driving as if its changing its on drive mode/I need some answers we are a military family and my husband is a medically disabled veteran I waited 3 years for this truck because I think alot about Lincoln I have only had this truck 1 year and a little over a month to be having all these issues we paid $45,000.00 out the door so I feel that we deserve a remedy and some answers i'm tired of hearing about warranty's because this should not be happening to such a young vehicle at the price we paid and not to have it a year this is my transportation to transport my husband comfortably back and forth to VA appointments which are 2 hour drives from our living quarters please help us find answers this can also affect electrical thank you
Check if your Lincoln has a Recall
Complaint 11627022 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2023-12-15
(YYYY-MM-DD)
Date Added To File: 2024-11-23
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2024-11-23
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:BODY
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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