NHTSA ID Number: 11620126
Incident Date: 2024-08-12
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2018
9999 If Unknown Or N/A
Vehicle Identification Number: 1C6RR7LG2JS
Vehicle Mileage At Failure:
Vehicle Speed: 65
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Milwaukee, WI
Summary of Complaint
We have noticed for more than a year that the main touch screen of our 2018 Ram 1500 has screen delamination, and, with it, ghosting; i.e., it appears a ghost is touching buttons, as even though we are not touching buttons on the screen, buttons are being pushed all over the screen. We are happy to make the vehicle available for inspection or provide videos upon request. If we have Bluetooth on, and our phone contact list is up, multiple people are called (we have to make sure we do not have Bluetooth enabled when we are in the vehicle). Sometimes, when we are driving, the rearview camera will turn on. We no longer listen to the radio, as it is impossible to keep the same station -- the ghosting jumps from station to station. In addition to being extremely distracting, it recently became a safety issue. We live in Wisconsin, and in July 2024, we were driving on the interstate during a pop-up thunderstorm. We had the defrost on because the windshield was fogging up, and suddenly, the touchscreen went crazy. It turned the defrost off, flipped to the radio screen, and then switched to the rear camera, all while the windshield quickly fogged up. It was at this moment that we realized this was now a safety issue, as we were in heavy traffic on the highway during a thunderstorm, and we couldn't see anything. Our dealer is aware of the issue, as multiple other Ram trucks have experienced similar issues. A simple Google search of "Ram screen ghosting" leads to hundreds, if not thousands, of posts about the same issue. The issue first appeared about 18 months ago, in February 2023, when the truck had approximately 45000 miles on it. It now has about 60000 miles on it.
Check if your RAM has a Recall
Complaint 11620126 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2024-08-12
(YYYY-MM-DD)
Date Added To File: 2024-10-16
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2024-10-16
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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