NHTSA ID Number: 11619978
Incident Date: 2024-10-12
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2020
9999 If Unknown Or N/A
Vehicle Identification Number: 1FTEW1E48LK
Vehicle Mileage At Failure:
Vehicle Speed: 75
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Newport News, VA
Summary of Complaint
On [XXX] while attempting to take a trip to WV we were traveling on [XXX] nearing Waynesboro, VA. While driving up the mountain on [XXX] near the Rockfish Gap overlook I noticed our F-150 seemed to mis-shift or slip. As we-d experienced issues during a previous trip that required the transmission to be serviced under warranty I switched the display to the transmission temperature near 245 degrees. I attempted to put the truck in eco mode and slowed below the speed limit to the top of the mountain. While going down the west side of the mountain I left the truck in cruise. Past the [XXX] exit I noticed smoke which began to increase. I then checked the temperature again which reported 267 degrees. The wrench warning light came on indicating reduced power. I also received the notification on the Fordpass Application. The truck quickly slowed down and would not accelerate forcing me to hastily move to the shoulder in heavy traffic. We pulled over at stopped right in front of mile marker [XXX]. A large amount of transmission fluid observed pouring out from above the bell housing onto the exhaust. It appeared and smelled like it was possible to catch on fire so I did not park over grass, remaining on the concrete shoulder. After a dealer tech simply reset the computer and stated it was fine we drove the truck home, but did not feel safe or sure that it would make the trip. The transmission temperature remained below 220 the trip home but did have delayed shifts. The next day I had three incidents after exiting the interstate of a failure to find a gear for a moment as I attempted to take a turn. Our dealer that we trust has already completed two TSB actions related to the transmission. The other dealer cleared the computer and did nothing to repair the issue. They also attempted to charge me for a diagnostic fee, even though it-s under warranty and clearly had issues to include gear ratios being wrong and ECM/PCM and BCM communication failures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
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Complaint 11619978 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2024-10-12
(YYYY-MM-DD)
Date Added To File: 2024-10-15
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2024-10-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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