NHTSA ID Number: 11619017
Incident Date: 2023-08-19
Manufacturer's Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CR-V
Model Year: 2018
9999 If Unknown Or N/A
Vehicle Identification Number: 7FARW2H82JE
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Sacramento, CA
Summary of Complaint
Our 2018 Honda CRV EX-L AWD started exhibiting symptoms of when driving straight and making minor corrections the wheel felt like a magnet was holding it and the would let go causing you to over correct, started maybe 2-3 months ago, starting to feel like it-s getting worse. Took 2 trips to Honda dealer and me doing research online about service bulletins and recalls before they could figure it out. Given Honda has a Bulletin about it and there was a NHTSA campaign for it, which affects safety it seems Honda should be covering this repair. (NHTSA Campaign # 18V663000) Was told it only affected a few vehicles and ours wasnt part of the campaign even though it-s the exact problem ours has. The car feels unsafe with it the steering becoming unpredictable and it should be Hondas responsibility to rectify this safety issue especially since the company knows of it, yet the dealer told me wouldn-t be covered and I would have to pay $4417.21 to fix this! I dont have that type of money laying around for this big of a repair! Let alone why would I want to pay for it when it sounds like a known issue that Honda should be doing the right thing and covering what sounds like a manufacturing defect. Dealer seemed to reference Honda Service Bulletin 18-103 which exactly describes our issue in the CRV and seems to also match the same statement of the NHTSA bulletin above. We ended up paying to get the vehicle fixed at Honda Dealer, and Honda Corporate refused to help us out at all, receiving an emailed reply that our vehicle is out of warranty and we should just consider this the normal cost of ownership. I decided it was time to file a complaint after seeing even brand new CR-V's are being recalled for steering issues as well now. It seems clear there is widespread issues with many Honda Vehicles and has been for years and Honda isn't doing the right thing and fixing dangerous steering on ALL affected vehicles, and seems to still be building models with the problem!
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Complaint 11619017 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2023-08-19
(YYYY-MM-DD)
Date Added To File: 2024-10-09
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2024-10-09
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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