NHTSA ID Number: 11613500
Incident Date: 2024-08-23
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: ID.4
Model Year: 2023
9999 If Unknown Or N/A
Vehicle Identification Number: 1V2VMPE82PC
Vehicle Mileage At Failure:
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Santa Cruz, CA
Summary of Complaint
On August 23, 2024, the car was parked at our home and turned off. It was not connected to the charger. At around 7:25pm Pacific time, I got into the driver's seat, closed the door, and depressed the brake pedal so I could put the car into Drive. While my foot was still on the brake, and the car was still in Park, the car lurched forward towards my husband, who was standing in front of the car. The car moved forward in a fast, jerking movement, less than 2 feet, before stopping on its own. My husband quickly moved to the other side of the alley way. Both console screens went black. I still never took my foot off the brake for fear that it would lurch forward again. I picked up my phone to film the screens to see if they would put up an error message or warning light. Just before I started filming the dashboard, the screen above the steering wheel came back on, but acted weird, with the gears disappearing from the right side of the screen completely around 12 second into the video. You can see in the video that I tried to put the car into gear, but as I move the gear shifter through the various gears it does nothing. My foot remained on the brake pedal the entire time up until the moment you see in the video, when I took my foot off of the brake and the car "restarted" itself, allowing me to get it into a gear again. My husband, or anyone else nearby, would have been severely injured if they had been standing closer to the vehicle when it lurched forward. I took the car to Santa Cruz Volkswagen to be inspected for this issue on 9/3/24. I provided them a detailed description and the video I took, but they were unable to duplicate it. Based on the many other issues I-ve had with this car prior, I believe a combination of faulty electronics, manufacturing defects, and buggy software may have caused this incident. (I uploaded a PDF of service records for this issue from dealer, but could not upload the video: it's 10.3mb MP4 file, which I'm happy to provide if possible.)
Check if your Volkswagen has a Recall
Complaint 11613500 Documents
For Latest Documents related to this Complaint, visit the NHTSA Website.
Click the (+) Plus Sign
Then click Associated Document(s).
Most Complaints Don't have any PDFs.
- Advanced VCI Box, Industry-leading J2534 Pass-Thru...
- High-Speed OEM-Level Diagnostics & Programming: Unlock true...
- Coverage for 17 Car Brands & Ultra Reliability: Works...
- User-Friendly RLink Platform & Expert Support: TOPDON’s...
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J...
This product presentation was made with AAWP plugin.
Search NHTSA Database for Recalls
Search NHTSA Database for (TSB's) Technical Service Bulletins
Technical Service Bulletins TSB's List
Search NHTSA Database for Vehicle Investigations
CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2024-08-23
(YYYY-MM-DD)
Date Added To File: 2024-09-09
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2024-09-09
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
Previous Complaint | Next Complaint |
- WHY CHOOSE THE 2025 CR MAX -Upgrade the latest diagnostic capabilities for all vehicles after 1996: upgrade to 49+maintenance services; 46 extra specific functions; real all systems/all control modules diagnose; over 40K+ bidirectional actuation tests for diagnosing all control moduels of cars; Powerful full OBD2 Functions; built-in ECU Coding for BMW/ Audi/ VW/ RollsRoyce; Fr ee V.A.G Guide Function; Battery retistration for new battery adaptation and more. It covers all vehicle diagnostic services and some special professional vehicle maintenance servces, assists you to do home DIY vehicle maintenance or car repair as a pro technician.
- NEWEST IN INNOVATION FULL OBD2 SERVICES- iCarsoft auto car diagnostic scanner compatible with CAN-FD, CR MAX can do it all-reads and clears trouble codes, ALL SYSTEM DIAGNOSIS such as engine, transmission, ABS and airbag etc. CR MAX code reader for all cars can perform I/M Readiness, Live Data, Freeze Frame, Vehicle Information, Monitor Test, On-Board Monitor, E vap System Test,O2 Sensor Test,DTC Library Lookup,etc. (Warm Tips: If you car is after 2023,please contact us for compatibility; 3. It comes with 16PIN OBD2 diagnostic adapter, please check your car diagnostic socket if it is 16pin socket, if your car is 14pin diagnostic socket please contact us for the solution.)
- 49 RESET+ 46 SERVICES- Performs: Oil Reset, EPB,SAS,Throttle, D-P - F, Battery, ABS, Injector, TPMS, Suspension, AC, Head Lamp, Body Stablity, Engine, Tramsmission, Airbag, Seat, Door-Win-Roof, Fuel Pump, Door, E-G- R.+21 NEWEST SERVICES( Need update scanner)-AdBlue, Clutch, Crankshaft, High Voltage Battery, Cruise Control, NO xSensor, Rain Sensor, Stop And Start, Turbocharger, Head Up Display, Radar Camera, Vehicle Setup, Cyliner Misfire Check,Speedlimitassist, ControlUnitReset,OxygenSensor, Seatbelt. Extra 46+ extra services based on car brand.(Tips: Quantity of reset/ calibration fucitons are based on car system that your vehicle model has)
- REVOLUTIONARY 40000+BIDIRECTIONAL ACTIVE TESTS: Upgraded CR Max scanner equip with numberous of actuational test items for covering all available vehicle control modules, no longer only do simple light test or window test like other scanners, performs hardware modules test and software control modules test for checking car units or new updated control moduels work well or not after maintenance/ repair/ re-installation/ control system updated (Example for Benz- Roller Sun Blind test; Backup Camera test ;Self-test; EPB test; Transport Mode test;Boost Pressure Positioner test; Fuel Pump test; AND MORE!!).(Warm tip: The available test items are based on control modules your car has)
- ECU CODING+ BATTERY REGISTRATION- Powerful ECU Coding service for BMW/MINI/RollsRoyce / Audi/VW/Seat/Skoda/Bentley/Bugatti/Lamborghini, Improves Engine Power Performance and Optimizes Fuel Efficiency and Match New Hardware Unit to car and Customized a comfortable Driving Modes and Fixes & Updates Original Software Bug. The battery test function for checking car battery health, perform battery reset (BMS ) for replacing a damaged or aging car battery with a new one and register new battery to car ECU
- Scanner POR V2.0 with all obd2 services
- Do the scanning for engine
- Support OBDII/EOBD Ten Modes of Operation
- 【Designed for Most Mercedes-Benz, Sprinter and Smart from 1996-2023】As every car model of Benz has its-owned specific car system and ECUs, not all models are equipped with a complete vehicle ECU, which may cause the scanner to be unable to perform all listed reset services on some models, or even completely incompatible. Like For Sprinter's newer models, it support diagnostic functions only, lacking support for specialized service functions.. So please tell us the car's VIN and required service before purchase for compatibility check. You may also refer to the instructions in the eighth image of the main product photos to perform your inquiry.
- 【Up to 38 Reset Services】MB V3.0 2026 Version diagnostic tool performs Up to 38 maintenance services - Oil Rest , SAS, EPB, ETC, D-P-F, TPMS, ABS, Suspension, Air Conditioner, Head Lamp, Body Stability, Engine Control, Seat, Fuel Pump, Air-Filter, Engine Idle, Door, Im-mo-bilizer, Injector Coding, Transmission Control, Miscellaneous, Adblue, BMS, Cluth, Water Pump, NOxSensor, Rain/Light Sensor, Start/Stop, Radar/Camera, Cylinder Shutoff Test, Speed Limit Assist, Control Unit Reset, Oxygen Sensor, Seat Belt, Cruise Control System, Turbocharger, Crankshaft, Language Setting and etc. (Tips: Please update the software after receiving the product to obtain new service functions)
- 【OE-Level All System OBD2 Scanner】iCarsoft MB V3.0 (2026 Version) diagnostic scanner offers comprehensive OBDII services, allowing you to quickly scan all systems, including the Engine, ABS, SAS, SRS, TPMS, TCM, Fuel Pump System, ESP, EPB, EPS, Suspension, SCM, Adaptive Systems, and more. It supports functions such as reading and erasing codes, checking I/M readiness, viewing freeze frame data, performing O2 sensor tests, conducting on-board monitoring, testing the evap system, auto VIN retrieval, and reading both generic and specific codes, as well as DTCs and battery tests.
- 【Bidirectional Scan Tool】iCarsoft MB V3.0 (2026 Version) Bidirectional scanner supports activate or control a vehicle system or component, allows commanding cars’ modules and receiving info from the ECU to perform active tests on individual components, including EVAP/ABS Motor Pump/Windows/Sunroof and more, to pinpoint fault causes & resolve issues,and allows you to re-learn certain components after making repairs or replacement.
- 【Real Time Record & Graph View】iCarsoft MB V3.0 (2026 Version) can automatically record vehicle text history and identify vehicle information. Preserve real-time data information. View & Graph Live Data. Support Data Review and Print. Multi-language: English, German, Dutch, Spanish, French and so on. We promise to offer Lifetime updates (Lifetime free Update via PC), and confidence in products. We also provide 1 year warranty + extra lifetime hardware free repair if you need it in the future. We prioritize user experience & strive to meet your expectations. Please do feel free to reach out to us if you have any question or problem about the usage, our tech team will service you in time.
This product presentation was made with AAWP plugin.
Last update on 2026-05-11 / Affiliate links / Images from Amazon Product Advertising API