NHTSA ID Number: 11611209
Incident Date: 2024-05-25
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: ELANTRA HYBRID
Model Year: 2022
9999 If Unknown Or N/A
Vehicle Identification Number: KMHLN4AJ0NU
Vehicle Mileage At Failure:
Vehicle Speed: 75
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Madison, AL
Summary of Complaint
We were on our way home from the beach on [XXX]. Coming through Birmingham on [XXX] in the far left (fast) lane traveling 78-80 mph with traffic flow, the car starts sounding a loud alarm with red flashing lights on the dashboard. The notification flashing said to "Check Hybrid system HEV BATTERY, Stop safely". The car began to power down with no acceleration. I was unable to get across to the far-right lane to pull over, we had to just squeeze in between the concrete barrier and the cars flying by. Not to mention no flashers - nothing. The car is DEAD. We started to google hoping someone else had this issue and posted what we could do. There was a video for this exact issue stating to push a button on the left side of the dash that would reset the battery. We did that and it began to power back on. We rode in the far-right lane for the rest of the ride home, worried it would happen again. It did. On [XXX]., I was able to move over while it was powering down and get out of traffic. We received a notice from Hyundai around this time stating there were 3 recalls that needed to be fixed and one involved the HEV battery. We assumed it would fix this issue. We got another notice about 3 additional recalls (one also involved the HEV battery) and we called to get it scheduled but they were already booked out until Sept. So, we scheduled that appointment for the 2nd week in Sept. Fast forward a few weeks after making that appointment and after the recalls were done, it did it again 2 days in a row on my way home from work. One of these times it powered down and the only place to pull off was in a turning lane. The turning lane happened to be for oncoming traffic, but I thought I could hit the reset fast enough to be safe. It took a little longer than expected and I have many videos of this and cars were having to go around me to make their turn. I have one other I can go into more detail another way. We dropped the car at a dealership on 8/12 and have h INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
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Complaint 11611209 Documents
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Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2024-05-25
(YYYY-MM-DD)
Date Added To File: 2024-08-27
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2024-08-27
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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