NHTSA ID Number: 11589527
Incident Date: 2024-04-13
Manufacturer's Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 2018
9999 If Unknown Or N/A
Vehicle Identification Number: 5FNRL6H78JB
Vehicle Mileage At Failure:
Vehicle Speed: 43
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Collierville, TN
Summary of Complaint
On April 13th, 2024 our son was driving the family 2018 Honda Odyssey (Approx 83,000 miles) in a nearby city. He was driving at 43 mph when the vehicle shifted from drive to neutral without his shifting it. He tried to brake using the brake pedal but was unable to stop or slow the vehicle. He also tried to accelerate and was unable to accelerate the vehicle. All the lights on the dashboard lit up and he was forced to use the emergency brake to stop the minivan. A good samaritan stopped and assuming that the battery was the problem, tried to help jump-start the vehicle -- but they were unable to start the car. Our son called us, and I drove 20 or so miles to his location. After trying a jump box in the vehicle, we called AAA. After trying a jump start and a new battery, At this point the technician said that the vehicle would need to be towed. The transmission of the minivan appeared to be locked and the towing company was not able to find a means to unlock the transmission. As a result, the front tires were placed on skids, which allowed the minivan to be drawn up onto the bed of the tow vehicle and towed the vehicle 20 miles to the local dealer, which had originally sold us the vehicle and had completed all recent maintenance. On Monday, the Honda service technician assessed it. We were advised that the 2018 Odyssey would require a new engine. After involving American Honda, we learned that the transmission was also affected, and the car would need to have $28,000 of repairs. After a month of discussions with American Honda, they closed our case without a teardown to identify root cause of the event. Our son could easily have been killed by being in a vehicle that could not be controlled while it was moving down the street. He used the only means available to him to stop the vehicle - the emergency parking brake. American Honda has told us that we must pay the $1600 to tear the engine apart to learn the cause. We have more history than can fit here.
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Complaint 11589527 Documents
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Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2024-04-13
(YYYY-MM-DD)
Date Added To File: 2024-05-19
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2024-05-19
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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