NHTSA ID Number: 11587298
Incident Date: 2024-05-03
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 3500
Model Year: 2017
9999 If Unknown Or N/A
Vehicle Identification Number: 3C63RRJL0HG
Vehicle Mileage At Failure:
Vehicle Speed: 5
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Texarkana, TX
Summary of Complaint
My truck has 22,780 miles on it. This truck is currently in the shop having the Fifth ABS Module, ABS Control and ABS Hydraulic unit. The First time that this occurred was on 11/26/2018, 6,199 miles. I had owned the truck 16 months at this time. The Second time was on 7/6/2020, 11,982 miles (They called it an Axel Actuator this time, but it was the same error message on the dash panel as before). The Third time was on 12/14/2020, 14,930 miles. The dealer waved the deductible charges, this time, since the truck was just out of the regular warranty and this was an ongoing problem. The Fourth time was on 1/19/2024, 21,348 miles. Again, having to use extended warranty and pay the deductible. It's currently in the shop being repaired for the Fifth time for the same problem, 5/6/2024, 22,780 miles, Not even 4 months and less than 1,500 miles since the previous repair. The Dealer also said that the Brake Pedal sensor is bad this time in addition to all of the ABS parts. Once again, having to use extended warranty and pay the deductible. If I count the original ABS Equipment, this will make the Sixth ABS Equipment that has been on my truck. This is a MAJOR Safety issue due to the fact that I pull a 15,000 lb. fifth wheel RV and often times I have to come down mountains after it has failed. The Dealer has said that this an ongoing problem with the Ram 3500 & 2500 trucks. I have never had any vehicle in my entire life that has had an ABS problem, let alone this many times. Something needs to be done to correct this problem BEFORE someone is KILLED!
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Complaint 11587298 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2024-05-03
(YYYY-MM-DD)
Date Added To File: 2024-05-06
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2024-05-06
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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