NHTSA ID Number: 11580291
Incident Date: 2024-02-29
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2016
9999 If Unknown Or N/A
Vehicle Identification Number: 1FTEW1EF2GF
Vehicle Mileage At Failure:
Vehicle Speed: 70
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Edmond, OK
Summary of Complaint
On [XXX] while driving at Interstate speed of 70 MPH. Truck down shifted from 6th to 5th gear momentarily locking break brakes. Cross traffic light warning, blind spot warning, check engine light all illuminated at moment of downshift. The gear indicator light was no longer visible. The transmission position Drive, Neutral, Reverse etc. was no longer illuminated. Additionally, the climate controls loss lighting. The down shift was so violent, traffic had to swerve into the median to avoid rear end collision. After pulling to the shoulder, I turned the truck off. With the truck in the off position, I depressed the brake to efforts to restart the truck; however, the brake pedal was solid, and truck could not be restarted. You could only place truck into accessory mode. I disconnected the battery and waited 5 min and reconnected it. The truck then started and all dash alarms cleared. I cautiously drove home with no issue. On [XXX] I took the truck to Ford dealership Joe Cooper 600 W Memorial Rd, Oklahoma City, OK 73114 (405) 475-9000. On the way to the Ford dealership the truck again down shifted unexpectedly. Knowing the truck would not restart I drove the truck in 5th gear at slow speed 25mph and the truck would not down shift lower that 5th. The Dealership was able to catch codes on a scan and told me it would be as early as 4/1 before they could investigate. The stated most of the time the reflash the system. This is unacceptable as a root cause. If the software is a fault and it can randomly become corrupt while drive at a random given date. This issue requires Ford to be held accountable. On 3/30 and I stood in shock when on CBS News a story came out that 2014 trucks are experiencing the same thing. I can prove my truck was in the shop and my story is documented from dealer prior to any news story. I hope my information drives further investigation and that it helps to save an accident or [XXX] a death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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Complaint 11580291 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2024-02-29
(YYYY-MM-DD)
Date Added To File: 2024-03-31
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2024-03-31
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description:
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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