NHTSA ID Number: 11577330
Incident Date: 2023-12-25
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2018
9999 If Unknown Or N/A
Vehicle Identification Number: 1FTEW1EG2JF
Vehicle Mileage At Failure:
Vehicle Speed: 65
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Peosta, IA
Summary of Complaint
The 10-speed transmission in my 2018 Ford F-150 shifts erratically. Traveling in 10th gear the transmission essentially de-rates (loss of power and speed) and the information panel displays the transmission dropping out of 10th gear to 1st gear (Flashes the Wrench Symbol to See Manual) but doesn't actually shift. It takes several seconds for the transmission to determine what gear to go to and finally it ends up shifting into 5th - 7th gear and shifting begins to be normal for a time. To be clear this "Wrench - See Manual" symbol is not present in the manual itself. Additionally, upon the next cycle power (Turn Vehicle Off and On) the Wrench symbol goes away and there is no check engine light, Fault Codes that can be seen by plugging into the OBD2 connector. It was only until I brought it into the Ford Dealership that they were able to plug into the transmission to obtain stored faulted codes. This is a huge safety concern for myself and passengers. Pulling out onto highways and crossing intersections have become increasing dangerous when my truck doesn-t shift and essentially stalls in the middle of oncoming and crossing traffic. This is a known concern with these transmissions and the service bulletins issued by ford to "fix" these problems have not done so. This truck and its faulty transmission is a danger to my family and others on the roadway and needs to be fixed. Does someone need to lose their life or lives before this is fixed? These erratic shifts first started late December when the temperatures started to drop below 20 degree F and as low as 30 degree F below zero in the Midwest (WI, IA, IL & MN). I attributed the transmission shift issues to be temperature related and not the transmission itself. I was also being told it's just the way the adaptive transmission works with temperatures and how the driver drives. My judge was that this erratic shifting was not normal and prompted me to bring it into the Ford Dealer.
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Complaint 11577330 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2023-12-25
(YYYY-MM-DD)
Date Added To File: 2024-03-14
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2024-03-14
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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