NHTSA ID Number: 11572514
Incident Date: 2023-12-11
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: VELOSTER
Model Year: 2017
9999 If Unknown Or N/A
Vehicle Identification Number: KMHTC6AD1HU
Vehicle Mileage At Failure:
Vehicle Speed: 70
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Columbus, OH
Summary of Complaint
I took my vehicle in to get the initial KSDS recall campaign updated (knock sensor). The car failed on my way home from the dealership and they scheduled me the next day to fix the problem (the acknowledged the knock sensor update caused the failure and is the that beginning step in obtaining a new engine from Hyundai. They then gave me a loaner car while my car was going to be repaired. I then recieve a call from the Hyundai service center about how my salvage title status excludes me from further repairs. I am then forced to drive my car home again with a failed engine. The sneaky way this is being done is horrific and on a massive scale. I was duped into getting the recalls from the letters sent out by Hyundai and at no point was there transparency about what would and did happen with my vehicle (and many others). No acknowledgement on how most if not all cars who get the update fail about 10 miles after driving it again, and lose power (I was on the highway in the far left lane). I was robbed of my ability to make an informed decision about my vehicle, this whole process is shrouded in secrecy from the consumer and I'm left holding the bag and the dangerous un drivable vehicle. I'm not sure how I can be cohersed from the manufacturer to let them fix their initial errors and be left with a non working car and expected to pay for the bill. There was no transparency about what I was signing up for, the ramifications and the safety hazards with the cars being statistically most likely to fail on the way home. What they are doing to me and many other people is dangerous and extremely wrong on many levels. When the engine failed I was extremely close to being rear ended and causing a large accident as it was full and fast moving traffic on the highway. I was fast acting and maneuvered properly and safely. Some will probably not be that lucky. There was no real warning, just a heavy thud and lose of power in tandum with the check engine light flashing (never has before
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Complaint 11572514 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2023-12-11
(YYYY-MM-DD)
Date Added To File: 2024-02-17
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2024-02-17
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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