NHTSA ID Number: 11568786
Incident Date: 2023-11-21
Manufacturer's Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ALTIMA
Model Year: 2013
9999 If Unknown Or N/A
Vehicle Identification Number: 1N4BL3AP7DN
Vehicle Mileage At Failure:
Vehicle Speed: 65
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Westchester, IL
Summary of Complaint
Hello, I took my Nissan Altima into my local Nissan dealer for a hood latch recall on 11/13/2023. On [XXX] at about [XXX] I was driving my car at a speed of maybe 45-50mph and my hood flew open hitting my windshield causing damage to my car, and scaring my son and I. I called the dealer the next morning and spoke to Anthony from the service department regarding this situation, and he stated a faulty latch could have been put on my car, causing this to happen. I sent pictures to him via email, and he advised that he would contact the director and call me back with an update. I received a callback within hours advising Nissan would cover the damages but I would need to contact consumer affairs to see which location could do the repairs as they were behind by 8 month at that location in particular and could not provide me with a loaner car. My fianc+? contacted consumer affairs on 11/22/2023 and was told someone would call on 11/27/2023. I received a missed call and voicemail advising that I would receive a callback on 11/29/2023. I did not want to wait until the 29th and tried calling back as well as emailing several times and had not heard back. Today 11/28/2023 a call was placed to the direct number I was given and no answer. I then called the 800 number and spoke with a rep named Monica requesting a supervisor or manager and was yelled at and told I would receive a call back on the 29th. I advised that I am extremely saddened by the way I am being handled after such a traumatic ordeal that could have been deadly or life altering. This recall was supposed to prevent this issue, and it only caused it. This recall hasn't done anything to fix the cars, and neither have three other hood latch recalls for Altima cars. Altima drivers are in danger from hoods that suddenly fly open while driving, and this situation just proves a problem. Nissan doesn't know how to properly repair it, and my car and I are proof. As of today 1/30/2024, I received a callback from Maria. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM
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Complaint 11568786 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2023-11-21
(YYYY-MM-DD)
Date Added To File: 2024-01-30
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2024-01-30
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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