NHTSA ID Number: 11566867
Incident Date: 2021-09-28
Manufacturer's Name: Mercedes-Benz
USA, LLC
Vehicle/Equipment Make: MERCEDES-BENZ
Vehicle/Equipment Model: CLS63
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: WDDLJ7GB1EA
Vehicle Mileage At Failure:
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Asheville, NC
Summary of Complaint
the car started showing a low coolant message around 2017 about twice a year. I felt it was too often the message would come up. I would too off coolant each time to address it without seeing any leaks ever under the car. then 2018 thru 2019 the message would appear about 3 or 4.times per year. had it checked by Mercedes service and they advised nothing was leaking from the car and found no codes indicating urgency in repair to address. my car started failing to turnover after cranking and in July 2021 it failed to turnover at all ever again. took it to the factory sego r dealer and they examined the car for repair from 7/2021 to 12/2021 when they gave it back to me. after getting me to authorize $8,000 in repair cost to get it to turnover, and must needless repair, they advised it needs a new engine. it don't take $8,000 in repair to tell someone their cats needs a new engine. So that was unfortunate. furthermore the nhtsa issued a memo stating the coolant leaks into the engine oil compartment as a known issue until production date 12/2013. my cars production date was 10/2013. the dealer failed to include addressing the known issues stated in the memo 7/2021 to address the timing case and the cylinder case if the coolant system would not pressurize, which my car did not and the known issue that was overlooked in both identifying and repairing per the memo were ignored and I was asked to pay $8,000 in December 2021 to get the car back and be told it needs a new engine, despite the facts listed in the public memo that should have been addressed and there is no work that was performed to these components on my car and no me tiin of the potential hazard the coolant leaking into the engine creates such as an additional failure of the engine temperature sensor that disguises and overheated engine as cooler due to the mixed coolant intake the chamber that ultimately caused my engine to fail and bring a 130,000 caf new to 2000 dollars for parts.
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Complaint 11566867 Documents
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- Unsurpassed freeze protection and anti-boil performance...
- Organic acid technology resists rust, scale & corrosion...
- High-quality additives protect against leaks and won’t...
- Pre-mixed orange formula is ready-to-use in a 50/50 ratio...
- 5 year/150,000 mile guarantee protects against engine...
- Formulated to replace the OEM fluid in Asian make vehicles...
- 5 year/150, 000 mile . Silicate-free, long-life, phosphate...
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- Meets the following OEM and industry specifications: JIS K...
- Note: Please check the vehicle specification before...
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2021-09-28
(YYYY-MM-DD)
Date Added To File: 2024-01-22
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2024-01-22
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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