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NHTSA ID Number: 11560774

Incident Date: 2023-11-03

Manufacturer's Name: HondaeBay logo (American HondaeBay logo Motor Co.)

Vehicle/Equipment Make: ACURAeBay logo

Vehicle/Equipment Model: INTEGRA

Model Year: 2023
9999 If Unknown Or N/A

Vehicle Identification Number: 19UDE4G7XPA

Vehicle Mileage At Failure: 17200

Vehicle Speed:

Number Of Occurrences:

Was Vehicle Towed: No

Consumer Location: San Antonio, TX


Summary of Complaint

The contact owns a 2023 AcuraeBay logo Integra. The contact stated while driving at various speeds and turning the steering wheel to the right or to the left, the steering wheel seized. The contact stated that upon turning the steering wheel to the intended position, the steering wheel pulled out of the intended position and seized. There was no warning light illuminated. The vehicle was taken to the dealer and was test-driven, and the dealer informed the contact that no failure was found. A software update for the EPS system was performed; however, the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: EA23003 (Steering). The manufacturer was not notified of the failure. The failure mileage was approximately 17,200.

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Complaint 11560774 Documents


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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH

FIRE: No
WAS VEHICLE INVOLVED IN A FIRE

INJURIES: 0
NUMBER OF PERSONS INJURED

DEATHS: 0
NUMBER OF FATALITIES

Was Medical Attention Required: No

Was Incident Reported To Police: No

Date Of Incident: 2023-11-03
(YYYY-MM-DD)

Date Added To File: 2023-12-18
(YYYY-MM-DD)

Date Complaint Received By NHTSA: 2023-12-18
(YYYY-MM-DD)

Date Purchased:
(YYYY-MM-DD)

Was Original Owner: No

Product Type: Vehicle

V = Vehicle
T = Tires
E = Equipment
C = Child Restraint

Specific Component's Description: STEERING

Anti-Lock Brakes: No

Cruise Control: No

Number Of Cylinders:

Drive Train Type:
[AWD, 4WD, FWD, RWD]

Fuel System:

FI = Fuel Injection
TB = Turbo

Fuel Type:

BF = BiFuel
CN = CNG/LPG
DS = Diesel
GS = Gas
HR = HybrideBay logo Electric

Vehicle Transmission Type [Auto, Man]:


(DOT) Department Of Transportation Tire Identifier:

Tire Size:

Location Of Tire:

FSW = Driver Side Front
DSR = Driver Side Rear
FTR = Passenger Side Front
PSR = Passenger Side Rear
SPR = Spare

Type Of Tire Failure:

BST = Blister
BLW = Blowout
TTL = Crack
OFR = Out Of Round
TSW = Puncture
TTR = Road Hazard
TSP = Tread Separation

Was Defective Tire Repaired:

Was Part Original Equipment:

Date Of Manufacture:
(YYYYMMDD)

Type Of Child SeateBay logo:

B = Booster
C = Convertible
I = Infant
IN = Integrated
TD = Toddler

Installation System:

A = Vehicle Safety Belt
B = Latch System

Dealer's Name: Gunn AcuraeBay logo

Dealer's Telephone Number:

Dealer's City: San Antonio

Dealer's State: TX

Dealer's Zipcode: 78230


SOURCE OF COMPLAINT CODE:

CAG = Consumer Action Group
CON = Forwarded From A Congressional Office
DP = Defect Petition,result Of A Defect Petition
EVOQ = Hotline VOQ
EWR = EARLY WARNING REPORTING
INS = Insurance Company
IVOQ = NHTSA Web Site
LETR = Consumer Letter
MAVQ = NHTSA Mobile APP
MIVQ = NHTSA Mobile APP
MVOQ = Optical Marked VOQ
RC = Recall Complaint, Result Of A Recall Investigation
RP = Recall Petition, Result Of A Recall Petition
SVOQ = Portable Safety Complaint Form (PDF)
VOQ = NHTSA Vehicle Owners Questionnaire

Incident State Code:

Vehicle Operator's Name:


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