NHTSA ID Number: 11554378
Incident Date: 2023-11-08
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2022
9999 If Unknown Or N/A
Vehicle Identification Number: 5NMJB3AE5NH
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Laguna Niguel, CA
Summary of Complaint
I am writing to express my deep concerns regarding a series of ongoing safety issues with our HYUNDAI TUCSON 2022 (leased in 2022). We have encountered alarming problems that are affecting the safety and reliability of the vehicle. On July 29, 2023, my husband was driving the vehicle up a sharp incline when the car started shaking/jolting and abruptly shut off. This resulted in a highly dangerous situation as the car began to roll back. He was unable to restart the vehicle, and it had to be towed to the nearest Hyundai dealership. It took over a week for the dealership to address and rectify the issue...so we thought (see below). Also, please note that there was smoke coming out from the exhaust when the tow truck came. It looked like smoke from a flame inside. Fast forward to November 8, 2023, the vehicle was experiencing the same issue as before: continuous shaking/jolting, and the vehicle abruptly shut off once again... stalling in the middle of a highway. A police officer saw what happened and helped my husband relocate the vehicle to the shoulder of the highway to avoid oncoming traffic/collision. He waited with my husband as he kept trying to get the vehicle to turn on. After 30 min, he was able to get it back on. The "check engine" light was illuminated. My husband drove home while the car was still shaking/jolting. We plan to, once again, have it towed to the nearest Hyundai dealership today. We were told the issue had been "resolved" from the last time this happened in July. Clearly, it was not resolved and I feel this vehicle should be recalled. These recurring problems are deeply unsettling for a vehicle that is not even two years old. Given the repeated and unresolved safety issues with this vehicle, I am concerned for the safety of myself, my family, my unborn child as I am expecting and other road users. I would like to request your immediate attention and intervention to address these problems effectively.
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Complaint 11554378 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2023-11-08
(YYYY-MM-DD)
Date Added To File: 2023-11-09
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2023-11-09
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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