NHTSA ID Number: 11549287
Incident Date: 2023-10-10
Manufacturer's Name: Jaguar
Land Rover North America, LLC
Vehicle/Equipment Make: JAGUAR
Vehicle/Equipment Model: F-PACE
Model Year: 2018
9999 If Unknown Or N/A
Vehicle Identification Number: SADCK2EV6JA
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Bellevue, WA
Summary of Complaint
The rear seat belts in this specific configuration of the F-Pace have an issue where they get caught in the panel casing and then do not retract. The configuration matters (with rear heated/recline seats) because it gets caught in the panel that is unique to this configuration. The seat belts appear to work, but if you pull it angled too far away from the door (toward the middle of the car), the belt gets caught in the plastic panel, and then you can't get it to retract unless you force it back out of the plastic and out toward the door. High back booster seats reposition the seat belt in such a way so that this issue occurs every time. We tried with 3 different brands. The issue is that you can install the booster fine, and buckle your child in, without noticing a problem. But if that child leans forward at any point, the seat belt stays loose. We did not notice the first time driving with a high back booster, and I'm sure other parents would not, either. We tried with a backless booster, as well. These do not reposition the seat belt as much, and still the issue occurs but not as consistently. I tried as an adult without any booster seat, and was able to replicate as well, meaning any child, regardless of size, could end up with the seat belt hanging loose if they lean at any point. I brought this to our local Jaguar dealership repair technicians, and they said it was not an issue and suggested that instead we pull the seatbelt all the way out then retract, so that it locks in place tight across our child using the automatic locking retractor mechanism. This is obviously extremely unsafe and not the real solution to this issue. We're left unable to use high back boosters with this car, and even unable to use backless boosters safely. It was fine when we used LATCH and didn't need the seat belt, but now I don't feel that we can use our car with kids in the back.
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Complaint 11549287 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2023-10-10
(YYYY-MM-DD)
Date Added To File: 2023-10-10
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2023-10-10
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SEAT BELTS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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