NHTSA ID Number: 11535698
Incident Date: 2023-07-25
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE
Model Year: 2017
9999 If Unknown Or N/A
Vehicle Identification Number: 5XYZT3LB6HG
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Brandon, MS
Summary of Complaint
2017 Hyundai Santa Fe Sport 2.4L automatic, took the car in for recall service. The following recall services were completed: (23-01-014H-5), (23-01-004H), (20-01-006H), (#17-01-050), (17-01-002). Service completed on 07/25/23, car was in perfect working order prior to recall service. Picked car up from dealer on the afternoon of 07/25/23, drove about 5 miles home. Next day (07/26/23), drove car about 20 miles and engine light came on. Took back to dealership 07/26/23 at about 3pm, stated nothing they did would cause engine light to come on and wanted me to leave with vehicle without checking it. Said 8/1/23 would be the earliest the could look at it to even check the code. Refused to leave with car in that state so they did check the code and stated it was a catalytic converter code and that mine might be going out. Stated that nothing was wrong with my car prior to recall services. Then they asked if my engine light was on before I brought it in for the recall service, I stated no. Then they said it could be the engine software update reading something wrong and cleared code. Told me to drive vehicle and if it came on again to bring it back. Drove car home again which is about a 5 mile distance. Did not drive car next day (07/27/23. Drove car on 07/28/23 for about 20 minutes and the engine light came back on. Called the dealership and they stated they would call me back but never did. Called the national Hyundai customer service number and explained the situation. Gave me a claim number and stated a case manager would contact me in 3-5 days. Called the dealership again on 07/31/23, and left another message with the service person but they did not return my call again. Called on 8/1/23 and asked for the service manager who stated earliest they can look at my car again is 8/7/23. Have not been contacted by a case manager yet as of 8/1/23. Hyundai forams online clearly state other owners having same issue as mine after having the Hyundai software updates completed.
Check if your Hyundai has a Recall
Complaint 11535698 Documents
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Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2023-07-25
(YYYY-MM-DD)
Date Added To File: 2023-08-01
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2023-08-01
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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