NHTSA ID Number: 11529659
Incident Date: 2023-05-12
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2017
9999 If Unknown Or N/A
Vehicle Identification Number: KM8J3CA21HU
Vehicle Mileage At Failure:
Vehicle Speed: 50
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: FREEDOM, NY
Summary of Complaint
my 2017 Tucson started using more oil between oil changes back in January/Feb of this year (2023). I took it to the Hyundai dealership I purchased it from & they performed an 'oil test' on it @ that time. It past the test & they told me everything was fine. On Good Friday 4/7/23 I had an oil change, again was told everything looked good & was fine. On Friday 5/12/23 (5 weeks to the day)I was on way home from work, my vehicle started to make a horrible banging noise. Soon as I got home, my husband checked it & vehicle was down 4 quarts of oil. Not one sensor light came on warning me of this either. How in 5 weeks did vehicle consume 4 qrts? I park on pavement and there are ZERO oil puddles under vehicle. I had vehicle towed back to the same dealership, I was told engine was blown and there was nothing they could do for fixing it unless I wanted to pay (no warranty) because I have 117K on vehicle. I also spoke with Hyundai corporate and they told me the same thing. I have a 1.6 GDI engine. That particular one is not recalled (yet) but, it has the EXACT SAME ISSUES as every other Kia and Hyundai that is being recalled. With the complaints & concerns I had with it and its a KNOWN issue for Hyundai motors having this issue, why wasn't I offered a knock sensor to help prevent this? How did vehicle consume 4 quarts in 5 wks & not one warning light came on? How can the dealership/company stand behind faulty vehicles? These are not little fixes and right now, we cant fix ours becuase we cant afford it. We are paying our monthly loan payment on a dead horse, so to speak. I called a lawyer and unfortunately, I was told they cant help me. Someone has to hold these companies accountable for known faulty equipment. I was lucky vehicle didn't catch on fire or it just 'died' and and accident occurred due to it.
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Complaint 11529659 Documents
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- 6X better wear protection on critical engine parts than...
- 1.3X better sludge protection than industry standards*
- 3X Stronger against viscosity breakdown than leading full...
- Protection for 10,000 miles between oil changes
- Meets or exceeds the following specifications: API SP/SN...
- Formulated for engines with 75,000 miles or more, Valvoline...
- Delivers 20% better wear protection and 15% better sludge...
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2023-05-12
(YYYY-MM-DD)
Date Added To File: 2023-06-29
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2023-06-29
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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