NHTSA ID Number: 11529419
Incident Date: 2023-06-12
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: KM8SN4HF1EU
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Charlotte, NC
Summary of Complaint
Hi, I bought my car from Honda of Concord in June 2020 and they-re the only ones that have serviced my car. I had my last oil change on 03/24/23 and had 40 days to get my oil changed again. No light or anything came on until my car broke all the way down. When I checked the oil level there was NO oil in the car whatsoever, so I bought some and put it in there and towed it to the dealership the next day. The Honda dealership told me after charging me $100 for a diagnostic fee that it was because of the engine. So I had the car towed to the Hyundai dealership for my 2014 Hyundai Santa Fe. The Hyundai of Concord location told me they couldn-t see the car for 3-4 weeks. At that point I had it towed to South Charlotte Hyundai who then had to do another diagnosis which costs $109. They told me that the engine failed do to no oil being in the car!! Now I am going back and forth between these two dealerships. Honda says it-s due to oil consumption. There-s a recall going on for oil consumption with the type and year of car I have. Hyundai says it-s not related to the recall but because there was no oil in the car. I maintenance my car like I suppose to every month and they are trying to act like I-m responsible. I am not understanding this at all. Hyundai is trying to charge over $12,000 to fix my car and that-s just not sitting right with me. Either Honda of Concord messed my car up by not putting the oil back in after the oil change or not doing it right or Hyundai needs to fix this issue do to the recall! Also, the Hyundai Corporate woman stated she don-t see where Hyundai left notes on any action taken on the car so she-s not sure where they are getting the numbers from for the engine replacement amount. The dealership never attempted to do a pre approval to see if the engine could be replaced although out of warranty.
Check if your Hyundai has a Recall
Complaint 11529419 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2023-06-12
(YYYY-MM-DD)
Date Added To File: 2023-06-28
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2023-06-28
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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