NHTSA ID Number: 11529167
Incident Date: 2023-05-01
Manufacturer's Name: Mazda
Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: MAZDA3
Model Year: 2018
9999 If Unknown Or N/A
Vehicle Identification Number: 3MZBN1L39JM
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Columbus, OH
Summary of Complaint
I have a 2018 Mazda 3 hatchback 2.5l with a faulty fuel pump. I bought the car 1 year old with 2k mikes on it in 2019 from Jake Sweeney Mazda in Cincinnati ohio. They tell me the issue with power loss and stalling I need a new fuel pump it's failing cost is $1600 to repair. Then I learn a few days later on my own 121,000 2018-2109 Mazda 3 and others were recalled due to a faulty fuel pump with the exact problem I have manufactured by Denso. But I'm told my vin # isn't on the recall. The Denso fuel pump is the brand. However no one at the dealership in Cincinnati or Columbus ohio will tell me what type of fuel pump I have. When I went to the Columbus dealership I believe called Byer Mazda they told me an upgrade was done (which never happened) to my fuel pump. Unless Mazda stole my car and returned it no work was ever done on my fuel pump. Only oil changes. Could an upgrade NOT performed and my Vin was marked as upgraded but wasn't? Why do I have a faulty fuel pump withBthe EXACT symptoms on the EXACT model or EXACT year of my Mazda.. NO ONE at Mazda will tell me what brand fuel pump was manufactured in my car. Neither the dealerships or the 800# I call can saY what fuel pump was manufactured in my car. But they can say what was recalled based on vin#. The car just turned 5 years old and shouldn't need a new fuel pump. Isn't this all a little suspicious especially since they cannot conveniently for them say what manufacturer fuel pump is in my car. The car has lost all power and stalls. What happens when I pay the $1600 and the fuel pump is the Denso that is faulty. What then? No one will help. All of this is fishy as can be especially cause I own the EXACT YEAR BRAND AND MODEL WITH THE EXACT PROBLEM THE OTHERS WERE RECALLED FOR. Please say to yourself this is a little fishy and ask questions instead of going by a computer. As a human being look at this as highly coincidental and needs looking into instead of dismissing me.
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Complaint 11529167 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2023-05-01
(YYYY-MM-DD)
Date Added To File: 2023-06-27
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2023-06-27
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL/PROPULSION SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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