NHTSA ID Number: 11524137
Incident Date: 2023-05-25
Manufacturer's Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: SENTRA
Model Year: 2013
9999 If Unknown Or N/A
Vehicle Identification Number: 3N1AB7AP1DL
Vehicle Mileage At Failure:
Vehicle Speed: 65
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Gainesville, VA
Summary of Complaint
I own a 2013 Nissan Sentra SR with only 69,000 miles. The vehicle has been meticulously maintained it's entire life with all recommended services being performed and then some. The vehicle has had the factory/dealer recommended CVT reprogramming as well as CVT fluid exchange services. The vehicle was purchased for my daughter who drives carefully, ensures the car is clean and well maintained. We have a stack of dealer service records showing an impeccable service history. On May 25, 2023, my daughter was driving home from work that evening when without warning the vehicle went into limp mode on the freeway causing it to decelerate rapidly, swerve and almost cause an accident. The vehicle would not accelerate over 40 mph and was immediately taken to the dealership. There were no warning lights on the dash and no performance issues prior to the incident. The dealer ran diagnostics and code P17FO came up for a faulty CVT Transmission. The transmission now has to be replaced due to failure. This is a Nissan CVT that has been dealer serviced following all preventive maintenance recommended by Nissan and the Dealership (Priority Nissan of Chantilly, Chantilly, VA). The vehicle ran perfectly prior to the failure and there were absolutely no warning signs of a transmission issue before the incident. As part of the preventive maintenance recommended for the vehicle we did the anti/freeze coolant flush at 51K , the CVT reprogramming and transmission flush at 52K, to ensure continued reliability. Despite the car being well maintained and having very low mileage for the model year, the CVT failed with an out of pocket repair of $5,900. The CVT failures is an issue Nissan has known about for twenty years, been sued for, yet continues to deny the problems or accept responsibility for thus screwing thousands of consumers. Nissan should accept responsibility and recall these transmissions or be forced to reimburse consumers. Repair invoice is pending. Car remains in shop.
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Complaint 11524137 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2023-05-25
(YYYY-MM-DD)
Date Added To File: 2023-05-27
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2023-05-27
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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