NHTSA ID Number: 11514782
Incident Date: 2023-03-27
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-350
Model Year: 2011
9999 If Unknown Or N/A
Vehicle Identification Number: 1FT8W3BT6BE
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Fountain Hills, AZ
Summary of Complaint
Annual inspection of the Progress Manufacturing Equal-I-Zer (model number 90-02-1200) steel head assembly revealed cracks in the welds holding the two steel plates that support the spring bar sockets and the welds that attach the head component (part with the hitch ball) to the U-shaped bracket that attaches/bolts the head to the shank that is inserted into the receiver. I have pictures of the cracked welds. The assembly has been sent to a certified welding/fabrication shop for repair at my expense. If the welds failed, two scenarios are very likely: 1. The spring bars will separate from the head assembly, releasing two 20+ pound steel rods in an uncontrolled and unconstrained manner onto the pavement. Of the tow vehicle, trailer, or another car are struck by one or both rods, the result could be severe damage and/or injury. 2. If the welds holding the head assembly containing the hitch ball to the U-shaped bracket that is bolted to the shank failed, the entire hitch assembly and trailer would detach from the tow vehicle; the safety chains would provide the only mechanism to keep the trailer from detaching completely from the tow vehicle. Severe damage could occur to the trailer and tow vehicle. If the safety chains fail, the trailer would careen uncontrolled into other drivers on the road. A master welder and certified weld inspector looked at the pictures of the cracked welds and stated that "Lack of weld metal fusion, likely it was there when you bought it." I posted the pictures of my cracked welds on three FaceBook groups focused on RVing with approximately 300,000 members. Several members stated they, too, found cracks in their welds. The manufacturer was sent the pictures. They refused to stand behind their product and told me to buy a replacement head for $275.00. There were no warning lamps, messages or other symptoms of the problem prior to the failure. There may be a systemic welding problem at the PM factory.
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Complaint 11514782 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2023-03-27
(YYYY-MM-DD)
Date Added To File: 2023-03-31
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2023-03-31
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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