NHTSA ID Number: 11512057
Incident Date: 2023-02-05
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TACOMA
Model Year: 2016
9999 If Unknown Or N/A
Vehicle Identification Number: 3TMDZ5BN6GM
Vehicle Mileage At Failure:
Vehicle Speed: 55
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Anchorage, AK
Summary of Complaint
Vehicle is designed in such a way as to allow moisture accumulating in drivers side floor mat and carpeting to wick upward and be deposited on the primary vehicle wiring harness located in the drivers side kick panel. The moisture collected travels down into the backside of the various female connectors and corrodes the conductors and receptacles that result in short circuits between the various vehicle components including the ignition, engine shutoff, temperature sensors, Antilock Breaking, Blind Spot Monitoring, Fuel Gauge, Forward Vehicle Lighting (high and low beam), Security, Traction Control and other critical vehicle systems. On February 5th, 2023 I returned to my vehicle to find the security alarm sounding in the parking lot of a local business, both the keyless entry system and key-fob were unresponsive and would neither silence the alarm or unlock the vehicle. After manually unlocking the door handle the alarm ceased, the vehicle started as normal and then began indicating a failure of the BSM system, while underway the ABS indicated it had also failed and upon arrival at our destination the engine would not turn off even with the emergency shutdown routine prescribed for unintended acceleration cases. In addition, the high beams would be triggered by unrelated button operation occasionally fail to turn off, the fuel gauge, temperature readouts and climate control provided unintelligible values. The vehicle was returned to to dealership where it was determined that water from the floormats was able to contaminate and cause systemwide failure. The repair was to replace the entire wire harness which would not be covered by warranty. On 3/15/2023 I reached out to Toyota Headquarters' Customer Engagement team and was advised that Toyota was aware of the problem and had no interest or obligation in rectifying the situation, regardless of my concerns that this presented a clear safety hazard to both operators and the general public.
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Complaint 11512057 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2023-02-05
(YYYY-MM-DD)
Date Added To File: 2023-03-15
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2023-03-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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