NHTSA ID Number: 11499578
Incident Date: 2022-12-24
Manufacturer's Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: KICKS
Model Year: 2023
9999 If Unknown Or N/A
Vehicle Identification Number: 3N1CP5CV8PL
Vehicle Mileage At Failure:
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Manassas, VA
Summary of Complaint
December 30, 2022 To: National Highway Traffic Safety Administration (NHTSA) (https://www.nhtsa.gov/) From: Robert Volck 7719 Pine Street, Manassas Va. 20111 Email: [email protected] I am writing to you to report a safety issue with my 2023 NISSAN KICKS. What occurs is the driver side door will not function properly when ambient air temperature is 25 degrees or below. When this first occurred, I reported the issue to the Priority Nissan dealership of Chantilly, Virginia. I had to climb over the center console in order to drive the car to the dealership and into their service bay (that was heated). The service manager tried to open the driver side door to let me out but the door would not unlock. Within two hours the service manager called and informed me the driver side door opens and works fine. When I arrived at the Priority Nissan dealership, I spoke to a sales manager and shared what had happened and he said it happened to him as well. On December 30, 2022, I called NISSAN service to report what I have been experiencing since December 24, 2022, when I brought my car in for the door not unlocking, as of yet the service manager has not returned my call. The NISSAN KICKs is a new car and if it had caught fire the safety issue is obvious. Would I have had enough time to escape from a burning car fire or for some other reason. God forbid if I had been involved in a car accident and the car caught fire and I needed to be pulled from the NISSAN KICKS to be saved. Sorry apologies just don-t get it. I hope you take my letter to the NHTS as a serious safety concern. thank you for listening to my concern. Sincerely, Robert Volck CC: Sam Hamdam [email protected] Managing Owner of Priority Nissan of Chantilly Va. The contact stated that the dealer service manager was able to resolve the issue with the vehicle.
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Complaint 11499578 Documents
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Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2022-12-24
(YYYY-MM-DD)
Date Added To File: 2022-12-30
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2022-12-30
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:BODY
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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