NHTSA ID Number: 11488723
Incident Date: 2022-10-09
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: E-350
Model Year: 2022
9999 If Unknown Or N/A
Vehicle Identification Number: 1FT8W3BT7NE
Vehicle Mileage At Failure:
Vehicle Speed: 80
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Visalia, CA
Summary of Complaint
During early morning hours (approx. 2 am) of 10/09/22, while traveling westbound on I-70 through Utah at posted speed (80 mph) I hit a series of road repairs (patches) while in the right-hand lane, with the driver-side (left) front wheel. The front end of the vehicle shook violently, leaving limited control of steering which resulted in the vehicle drifting quickly into the passing (left hand) lane. Fortunately, no one was in the passing lane and control was regained, but only after rapid deceleration through hard braking. The incident was freighting to say the very least, and has resulted in driver distress when traveling over bridges with expansion joints, experiencing changes to road surfaces, and/or anticipating poor road surfaces. Driver anxiety is a direct result of this incident. The vehicle is a new Ford F-350 diesel 4WD with fewer than 2000 total miles at the time the incident took place. An internet search suggests a probable cause associated with a "death wobble"? But on a brand new vehicle? Makes no sense and is very concerning as apparently Ford has been aware of this problem for years? Ford customer service department was contacted (10/10/22) via phone, and a case number [XXX] provided. The Ford dealership through which the vehicle was purchased (Keller Ford in Hanford, CA) was contacted per the recommendation of the Ford customer service representative and the vehicle is scheduled to be left with the Keller Ford service department on 10/12/22. Why isn-t Ford required to notify owners of this phenomenon so that at a minimum operators are aware of the potential problem and are at least prepared for its occurrence? I have owned many Ford vehicles in the 45+ years I have driven, starting with a 1956 Ford F-100 I purchased in 1978. I general, I am happy with Ford products. But in this instance (my first purchase of a new vehicle) I am not. This problem needs to be fixed immediately! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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Complaint 11488723 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2022-10-09
(YYYY-MM-DD)
Date Added To File: 2022-10-11
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2022-10-11
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 8
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Diesel
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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