NHTSA ID Number: 11486313
Incident Date: 2022-06-21
Manufacturer's Name: TAXA LLC
Vehicle/Equipment Make: TAXA
Vehicle/Equipment Model: CRICKET
Model Year: 2021
9999 If Unknown Or N/A
Vehicle Identification Number: 4T9AC1517MH
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Los Gatos, CA
Summary of Complaint
In June 2022, I was forwarded a screenshot of a social media post made by Taxa Outdoors regarding defective Lippert
axles that were installed on Taxa Crickets manufactured in 2021. The individual who forwarded the screenshot also advised me that she had read numerous reviews online about owners of Crickets whose axles had broken while traveling. I then contacted Taxa Outdoors and was advised that if the distance between the top of the tire and the fender was less than 2", Taxa considered the axle to be defective. Upon examining my Cricket, I observed that the distance was approximately 1.25" from top of tire to bottom of fender. Taxa advised that they would send me a new axle (at no cost) and that I could have the camper serviced at a dealer affiliated with Taxa, or a dealer of my choice, however only 1.5 hours of labor would be paid for if I chose the latter. Note that my closest Taxa dealer is approx. 3 hrs away via heavily congested highways. Given such, I had the replacement Lippert axle sent to a local RV service center. The owner of the service center advised that the axle that had been installed on the camper (the defective Lippert axle, item # V000611346) was a "piece of junk". Upon further contact with Taxa Outdoors, I was reimbursed the full labor cost (which exceeded 1.5 hrs). When I asked Taxa about why I had received no actual formal notice about the defective axle, Taxa claimed to have sent out notice to all customers on their electronic mailing lists and additionally asked Taxa dealers to notify customers about the defective axles. I never received either and Taxa claims that I did not receive their electronic notice due to me having unsubscribed from their mailing lists previously (which I had unsubscribed - from marketing communications). Accordingly, I am concerned that Taxa is implementing partial measures - short of a voluntary recall - that fail to ensure all customers are notified that they may be towing trailers with defective axles.
Complaint 11486313 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2022-06-21
(YYYY-MM-DD)
Date Added To File: 2022-09-25
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2022-09-25
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SUSPENSION
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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