NHTSA ID Number: 11475352
Incident Date: 2022-06-23
Manufacturer's Name: Land Rover
Vehicle/Equipment Make: LAND ROVER
Vehicle/Equipment Model: LR2
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: SALFR2BG1EH
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Estero, FL
Summary of Complaint
My 2014 Land Rover LR2 HSE STARTED SMELLING STRONGLY OF FUEL IN LATE APRIL,2022. I contacted LAND ROVER NORTH AMERICA CUSTOMER RELATIONS ON 5/2/22 about the problem. Cris Willis opened Case# 8000998446 to assist me. He stated it was a recall issue awaiting parts to become active. Then on 6/15 Cris W. contacted me again requesting I make appt. with my local LR dealer and now they could inspect car and replace any defective parts. On 6/21 I messaged Cris that I had made appt. For 6/23. Cris messaged me back that Ft. Myers LR dealer would resolve issue with no problem at all. When I brought my car into service manager. He had my car inspected and found fuel sending unit cover was leaking and needed to be replaced. Cost for fuel sending unit cover and gasket with labor and taxes,etc. would be $1970.09. He said my car had left two fuel puddles in service area and was a dangerous safety issue but my VIN # was not in recall and repairs would be at my expense.I declined repair and immediately called LR North America customer relations speaking with Cris W. and his supervisor, Jennifer. Both told me they would try to work with managers at Ft. Myers and Naples LR dealers to encourage them to help me by covering all or part of the repair cost. I never heard back from them or anyone at LR Customer Relations. My daughter did file a complaint with NHTSA on 6/23 for my car but I would like to file my own complaint because of the serious safety issue which LR fails to address in any substantive or helpful way. I have taken my car to a third party auto service facility because I was told it was too dangerous to drive by by LR Customer Relations and their Ft. Myers LR service manager. Please accept this complaint so that some won-t be injured or killed by this serious safety issue which is similar / related to NHTSA Recall#N623. Thank you for assisting in protecting other LR owners, especially those of older models who may be jeopardy because of these defective parts.
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Complaint 11475352 Documents
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- Restores fuel economy
- Stabilizes ethanol
- Maximizes horsepower
- Improves responsiveness
- For use in both gasoline and diesel engines
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2022-06-23
(YYYY-MM-DD)
Date Added To File: 2022-07-22
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2022-07-22
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL/PROPULSION SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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