NHTSA ID Number: 11464938
Incident Date: 2022-05-11
Manufacturer's Name: Mitsubishi
Motors North America, Inc.
Vehicle/Equipment Make: MITSUBISHI
Vehicle/Equipment Model: OUTLANDER SPORT
Model Year: 2021
9999 If Unknown Or N/A
Vehicle Identification Number: JA4APVAU0MU
Vehicle Mileage At Failure:
Vehicle Speed: 65
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Reno, NV
Summary of Complaint
This was in a rental from National Car Rental from the Las Vegas airport. I was driving down the road at about 65-70 MPH when the vehicle's brakes just slammed on, and everything about the car just died. There was a huge groaning sound as it happened - kind of like when you are in 'park' and push the gas pedal and it revs really high. I tried shifting into neutral, nothing changed, and all the lights and functions of the car went out. I did my best to "direct" (couldn't steer) the car to the edge of the road. It was a busy remote highway, I was in the 'fast' lane. so could move over as far as I could to the other side of the white line while basically groaning to a halt. When I stopped all of the power shut down, the car would not restart and at first the battery and "service engine now" lights came off, then everything stopped. After a bit the battery came back on so I could at least charge my phone to use it to call for assistance. I have an email from National saying it appeared to be an engine malfunction. When this happened I was on Highway 93 between Las Vegas and Kingman Arizona (right around mile marker 30). It is a split highway with a dirt median. I was on the inside of the median. Fortunately when it happened there was no one directly behind me or they would have hit me. This is the main thoroughfare between NV and northern AZ here, so it is basically semi trucks going >70 mph the whole stretch. I had to sit in the car for 2 hours waiting for the tow truck to arrive. I did not get out of the car because I was more scared of distracting a driver and veering into me, whereas sitting in the car I was just as scared, but I thought at least I had an airbag if I was crashed into. I was honestly terrified the whole time. I sent numerous emails and made numerous calls that document all of this. I have pictures and video of the situation. The car was picked up by Jone's Towing from Kingman AZ.
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Complaint 11464938 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2022-05-11
(YYYY-MM-DD)
Date Added To File: 2022-05-17
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2022-05-17
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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